Call Centre Agent

Recruiter:

Ann Swann Personnel

Job Ref:

JHB001373/BP

Date posted:

Wednesday, August 17, 2022

Location:

Pretoria, South Africa

SUMMARY:
We are seeking Outbound Call Centre Agents with insurance sales experience, for a short-term contract of 3-6 months. You will be responsible to generate leads through effective communication as well as meet the daily personal/team targets. RE5 & FAIS qualifications will be advantageous.

JOB DESCRIPTION:

Duties and Responsibilities

Management of calls in a professional and efficient manner.
Follow-up calls where and when needed.
Explanation of credit life insurance principles.
Handling all information as confidential.
Dealing with clients and processes in line with company procedures.
Optimal use of the "Call Centre" computer system.
Various languages will be an advantage.
Complete the appropriate forms.
Maintain professional interaction.
Ensure confidentiality of database information.
Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately.
Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives.
Create and maintain case management records of daily problems and remedial actions taken in a call centre database.
Leverage data and insights from the call centre to recommend and influence process-improvement opportunities.

Requirements

Grade 12 / Matric
Computer literate: MS Word, Excel, Outlook, SharePoint.
Minimum of 1-year experience working in a call center.
RE5 qualifications.
FAIS qualifications.
Excellent Communication skills – must be able to speak English and Afrikaans.
Call centre process and systems proficiency.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Outbound call centre agent
Location: Johannesburg
Salary:
16 days ago

Call Centre Agent
Location: Johannesburg
Salary:
We’re looking for motivated and customer-focused call centre agents to join our growing teams in Johannesburg, Durban and Cape Town. You’ll handle inbound and/or outbound calls, assist customers with queries, and work towards achieving performance targets.Please follow this link and complete the assessment to apply https://selectone.pivotalgroup.io/
20 days ago

Call Centre Agent - Automotive
Location: Meadowdale
Salary: R8k - 9,5k per month
call centre agent with experience in Automotive industry
35 days ago

Call Centre Agent
Location: Johannesburg
Salary:
An Internal Vacancy exists for call centre agent in the Banking Division based in Sandton (Melrose Arch) The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:
35 days ago

Direct Sales Agent (Outbound) - Call Centre - Vehicle Tracking - Randburg
Location: Randburg, Gauteng
Salary: Negotiable
Direct Sales agent (Outbound) - call centre - Vehicle Tracking - Randburg
15 days ago

CALL CENTRE SALES AGENTS â EDUCATION (RANDBURG, GAUTENG)
Location: Johannesburg
Salary:
We are seeking four highly motivated, target-driven call centre Sales agents to join our growing team. The ideal candidates will have a proven track record in achieving and exceeding sales targets, excellent communication skills, and a passion for delivering outstanding customer service.
22 days ago

Call Centre Agents (Debt Collection) Municipal & Government
Location: Johannesburg
Salary: 6000
call centre agents (Debt Collection) Municipal & Government
42 days ago

Data Analyst – Debt Collection Call Centre
Location: Johannesburg
Salary: 15000
Data Analyst – Debt Collection call centre
45 days ago

Call Centre Agents (Debt Collection)
Location: Johannesburg
Salary: 6000
call centre agents (Debt Collection)
45 days ago

Call Centre
Location: Johannesburg
Salary:
50 days ago

Call Centre Agent

Similar jobs you might be interested in:

Create a free job alert for Call Centre Agent in Pretoria

Jobseekers

Recruiter

General