Call Centre Agent

Recruiter:

Ann Swann Personnel

Job Ref:

JHB001373/BP

Date posted:

Wednesday, August 17, 2022

Location:

Pretoria, South Africa

SUMMARY:
We are seeking Outbound Call Centre Agents with insurance sales experience, for a short-term contract of 3-6 months. You will be responsible to generate leads through effective communication as well as meet the daily personal/team targets. RE5 & FAIS qualifications will be advantageous.

JOB DESCRIPTION:

Duties and Responsibilities

Management of calls in a professional and efficient manner.
Follow-up calls where and when needed.
Explanation of credit life insurance principles.
Handling all information as confidential.
Dealing with clients and processes in line with company procedures.
Optimal use of the "Call Centre" computer system.
Various languages will be an advantage.
Complete the appropriate forms.
Maintain professional interaction.
Ensure confidentiality of database information.
Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately.
Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives.
Create and maintain case management records of daily problems and remedial actions taken in a call centre database.
Leverage data and insights from the call centre to recommend and influence process-improvement opportunities.

Requirements

Grade 12 / Matric
Computer literate: MS Word, Excel, Outlook, SharePoint.
Minimum of 1-year experience working in a call center.
RE5 qualifications.
FAIS qualifications.
Excellent Communication skills – must be able to speak English and Afrikaans.
Call centre process and systems proficiency.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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