Call Centre Agent

Recruiter:

Sydsen

Job Ref:

JHB002544/DT

Date posted:

Thursday, March 17, 2022

Location:

Centurion, South Africa

Salary:

Negotiable Monthly

SUMMARY:
Call Centre Agent - Centurion - Gauteng

JOB DESCRIPTION:

A well-established business based in Centurion is looking to employ a Call Center Agent that will be the liaison between their company and its current and potential customers.

Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements and skills:

Previous experience in a Call Centre Agent role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree

Apply now!

(Please note that only candidates with the abovementioned requirements would be considered and contacted)

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