Call Centre Agent

Call Centre Agent

Salary: Up to R8 000 per month

Our client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlake's who has experience within the loans or debt collections industry.

Minimum requirements:

• Matric
• Reliable own transportation
• Previous Debt Collection or loans industry experience within a call center environment
• Computer literate (MS Office and Excel)
• Strong customer service background
• Ability to multi-task
• Strong interpersonal skills
• Excellent communications skills
• Fully Bilingual in Afrikaans and English (third language will be beneficial)
• Working Hours: Monday – Friday 8am – 4pm

Duties will include but is not limited to:

• Telephonic debt collection of outstanding accounts for company providing negotiation to with clients on accounts in arrears
• Effective communication and negotiation to ensure successful commitments to pay
• Follow- up daily on progress of the PTP’s
• Updating and status management of all clients’ accounts on system software
• Taking inbound calls
• Making outbound calls
• Granting loans through the call center
• Screening customers for loan approvals

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