Call Center Supervisor

 

Recruiter:

Telebest

Job Ref:

2954061720

Date posted:

Tuesday, July 26, 2022

Location:

Randburg, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Relevant Diploma

1-3 years experience as a Supervisor / Team Leader in a Call Center.

Sound knowledge of call center technology, computer and telephone systems.

Hire, train and ensure call center representatives respond to customer calls.

Prepare reports, analyze report data and implement corrective measures.

Assist management to determine Call Center goals.

Roster shifts where necessary.

Ensure capacity of agents relevant to running campaigns.

 

 

 

 

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