Call Center (New positions)

 

Recruiter:

Celtic Personnel

Job Ref:

cc1

Date posted:

Saturday, March 12, 2022

Location:

Johannesburg, South Africa

Salary:

250000


SUMMARY:
NEW POSITIONS

JOB DESCRIPTION:

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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