Call Center (New positions)

If you work in a call centre, your job involves handling the queries and complaints of customers over the phone. As well as having a clear and friendly telephone voice, you must also have the ability to meet targets, work under pressure and keep your cool when speaking with angry customers.

• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies