CUSTOMER SERVICE ADMINISTRATOR

Recruiter:

HR Genie

Job Ref:

1080740

Date posted:

Wednesday, September 11, 2024

Location:

Amanzimtoti, South Africa

Salary:

R65k - 150k per year

SUMMARY:
Reporting of any illness or communicable disease before the commencement of shift

POSITION INFO:

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.
Job Purpose
To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows
Key Accountabilities and Outputs
Enhanced customer service
• Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service
• Package)
• Continuous communication with SD Planning to ensure calibration of master data to meet
• customers changing needs
• Feedback on all customer comments, queries and suggestions provided to the responsible
• party with the intent to improve service levels
• Accountable for new customer take-on process in-trade including customer induction
• Order capture via customer calls (telesales) to support Telesales ambition and free up
Sales representative time for more value add activities
Load plan execution
• Maintain good customer relations by delivering on promise consistently
• Day to day management of customers related delivery queries or complaints
Delivery productivity
• Explore and quantify opportunities to convert Customers to less expensive delivery modes
• Existing delivery modes optimised
• Master Data verified for accuracy
Adherence to Food Safety Requirements
• Commitment to The Beverage Company’s Food Safety policy and its objectives
• Ability to understand and implement all food safety requirements
• Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs
• Compliance with PPE requirements including jewellery policy
• Compliance with personal hygiene requirements in accordance with the organisations code of practice
• Active engagement in all training including competency testing
• Regular practice of hand washing and sanitising
• Prevention of cross-contamination of products – no allergens allowed in the manufacturing facility
• Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Cross-Trade Customer Service Controller / KAM (DBN)
Location: Durban
Salary: Market Related
URGENT ROLE
29 days ago

Billing Specialist & Customer Service Retention Manager
Location: Durban
Salary: 45000
We are seeking a Billing Specialist & customer service Retention Manager who will take end-to-end ownership of our billing operations, customer support functions, and client retention strategy.This is a foundational role, ideal for a self-starter ready to build and co-design the Finance and customer Support department â including systems, processes, people, and policies â from the ground up. Y...
14 days ago

Internal Sales Administrator - Paints / Coatings / Chemical Manufacturing - Durban North
Location: Kwazulu-natal
Salary: Monthly
A well-known and established raw material supplier, supplying coatings raw materials into the decorative, industrial, construction, Ink and automotive manufacturing industries requires the above to be responsible for processing customer orders, coordinating sales administration, providing customer service, and supporting the external sales team. This role is to ensure smooth communication between ...
3 days ago

Internal Sales Administrator / Supervisor - Chemical Manufacturing - KwaZulu-Natal
Location: Kwazulu-natal
Salary: Monthly
A well-known and established international chemical raw material company requires the above to be responsible for processing customer orders, coordinating sales administration, providing customer service, and supporting the external sales team. This role is to ensure smooth communication between customers, production, logistics, and sales to meet business and client objectives efficiently.
21 days ago

Senior Operations Coordinator: Public Sector Utilities (Meter)
Location: Durban
Salary: MR Monthly
Our Client is looking for a Senior Operations Coordinator to join their team
1 day ago

Senior Recruiter
Location: Durban
Salary:
Are you a highly driven Recruiter with strong industry knowledge and a passion for placing great talent?Based on the Berea, Durban, we are looking to appoint an office based, Senior Recruiter to join our team. We have proudly operated for over 25 years and specialise in FMCG, Manufacturing, Logistics, Supply Chain, Financial services, and related sectors.
1 day ago

Passenger Vehicle Key Account Manager Durban
Location: Durban
Salary:
Passenger Vehicle Key Account ManagerDurban
2 days ago

Commercial Vehicle Key Account Manager Durban
Location: Durban
Salary:
Commercial Vehicle Key Account ManagerDurban
2 days ago

Restaurant Manager
Location: Durban
Salary: 13 000 Monthly
Ballito - Our client operates within the hospitality and food service industry, serving a broad customer base in a busy environment. They are seeking a Restaurant Manager to support their commitment to delivering a high-quality dining experience and maintaining strong service standards. The business values professionalism, consistency, and exceptional customer satisfaction
2 days ago

Business Development Executive
Location: Durban
Salary: R45 000 Monthly
Are you a natural deal-maker with a passion for sales? Do you thrive in a fast-paced environment where every win counts? This is your chance to join a forward-thinking Clearing & Forwarding team that values innovation, ambition, and results.As a Business Development Executive, you’ll be at the forefront of driving growth in one of South Africa’s busiest hubs - Durban. You’ll ...
2 days ago

CUSTOMER SERVICE ADMINISTRATOR

Similar jobs you might be interested in:

Jobseekers

Recruiter

General