CUSTOMER SERVICE ADMINISTRATOR

Recruiter:

HR Genie

Job Ref:

1080740

Date posted:

Wednesday, September 11, 2024

Location:

Amanzimtoti, South Africa

Salary:

R65k - 150k per year

SUMMARY:
Reporting of any illness or communicable disease before the commencement of shift

POSITION INFO:

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.
Job Purpose
To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows
Key Accountabilities and Outputs
Enhanced customer service
• Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service
• Package)
• Continuous communication with SD Planning to ensure calibration of master data to meet
• customers changing needs
• Feedback on all customer comments, queries and suggestions provided to the responsible
• party with the intent to improve service levels
• Accountable for new customer take-on process in-trade including customer induction
• Order capture via customer calls (telesales) to support Telesales ambition and free up
Sales representative time for more value add activities
Load plan execution
• Maintain good customer relations by delivering on promise consistently
• Day to day management of customers related delivery queries or complaints
Delivery productivity
• Explore and quantify opportunities to convert Customers to less expensive delivery modes
• Existing delivery modes optimised
• Master Data verified for accuracy
Adherence to Food Safety Requirements
• Commitment to The Beverage Company’s Food Safety policy and its objectives
• Ability to understand and implement all food safety requirements
• Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs
• Compliance with PPE requirements including jewellery policy
• Compliance with personal hygiene requirements in accordance with the organisations code of practice
• Active engagement in all training including competency testing
• Regular practice of hand washing and sanitising
• Prevention of cross-contamination of products – no allergens allowed in the manufacturing facility
• Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Agent - Logistics Industry
Location: Durban
Salary:
Our logistics client is recruiting a customer service Agent to keep their clients informed, supported, and confident in their service — from booking a collection to confirming a delivery. It's a role for a natural problem-solver who thinks outside the box and doesn't let a query go unresolved. The position will be based in Durban.
15 days ago

Customer Service Agent
Location: Durban
Salary: Monthly
We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.Job Title: customer Care administrator Department: customer serviceLocation: To Be ConfirmedEmployment Type: PermanentAbout UsStratogo is a professional recruitment and workforce solutions company specializing in sourcing and p...
8 days ago

Clothing Production Administrator
Location: Durban
Salary: Monthly
We are committed to locating the ideal job for you, so we kindly advise against paying for this service.There are no costs associated with securing employment with us.Job Title: Clothing Production administratorDepartment: Administration / Production / LogisticsLocation: Durban, KwaZulu-NatalEmployment Type: PermanentAbout UsStratogo is a professional recruitment and workforce solutions company sp...
12 days ago

Junior Application Support Engineer - Durban - R20,000 – R22,000 CTC
Location: Durban
Salary: market related
The Junior Application Support Engineer is responsible for the day-to-day management of assigned campaigns, database support, and application functionality.
13 days ago

Operations Manager
Location: Durban
Salary: 00000 Monthly
Operations Manager purpose: To ensure the effective and efficient management of the operations within the KZN contract, lined to specific business activities, but not limited.Key Responsibilities:1. Operations Planning and Processes. Ensure proper planning to maintain stable and productive operations within Cost per unit sites.Ensure daily tracking yard of operations activity including secur...
20 days ago

Operations Administrator
Location: Durban
Salary:
A leading company representing a range of eco-friendly brands in the South African market is looking for a dynamic and motivated Operations administrator to join their team in Mount Edgecombe.The role will provide financial and order administration support, while coordinating domestic courier services to ensure smooth day-to-day operations.
Today

Hire Controller
Location: Glenwood
Salary:
Hire Controller - Construction Plant Hire - Durban
Today

Logistics Shift Leader
Location: Durban
Salary: Annual salary
We are seeking a Logistics Shift Leader to coordinate warehouse and logistics activities. The role ensures products are delivered to the right place, at the right time, in the right quality and cost-effectively. The ideal candidate is a hands-on leader with strong organisational skills and attention to detail.
Today

Hybrid â Field Service Workshop Technician
Location: Durban
Salary:
Hybrid – Field service Workshop TechnicianKZNJob SummaryThe Field service & Workshop Technician is responsible for the inspection, servicing, repair, overhaul, assembly, testing and commissioning of vacuum pumps, compressors and blowers across a variety of industrial applications.This is a hybrid technical position requiring the successful candidate to work both in the workshop and at cu...
1 day ago

Workshop Manager – Heavy Duty Vehicles - KZN
Location: Durban
Salary: Negotiable
Workshop Manager – Heavy Duty Vehicles - KZN
1 day ago

CUSTOMER SERVICE ADMINISTRATOR

Similar jobs you might be interested in:

Jobseekers

Recruiter

General