CUSTOMER SERVICE ADMINISTRATOR

Recruiter:

HR Genie

Job Ref:

1080740

Date posted:

Wednesday, September 11, 2024

Location:

Amanzimtoti, South Africa

Salary:

R65k - 150k per year

SUMMARY:
Reporting of any illness or communicable disease before the commencement of shift

POSITION INFO:

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.
Job Purpose
To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows
Key Accountabilities and Outputs
Enhanced customer service
• Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service
• Package)
• Continuous communication with SD Planning to ensure calibration of master data to meet
• customers changing needs
• Feedback on all customer comments, queries and suggestions provided to the responsible
• party with the intent to improve service levels
• Accountable for new customer take-on process in-trade including customer induction
• Order capture via customer calls (telesales) to support Telesales ambition and free up
Sales representative time for more value add activities
Load plan execution
• Maintain good customer relations by delivering on promise consistently
• Day to day management of customers related delivery queries or complaints
Delivery productivity
• Explore and quantify opportunities to convert Customers to less expensive delivery modes
• Existing delivery modes optimised
• Master Data verified for accuracy
Adherence to Food Safety Requirements
• Commitment to The Beverage Company’s Food Safety policy and its objectives
• Ability to understand and implement all food safety requirements
• Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs
• Compliance with PPE requirements including jewellery policy
• Compliance with personal hygiene requirements in accordance with the organisations code of practice
• Active engagement in all training including competency testing
• Regular practice of hand washing and sanitising
• Prevention of cross-contamination of products – no allergens allowed in the manufacturing facility
• Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Outbound Customer Service Agent
Location: Amanzimtoti
Salary: 12 000 Monthly
Prospecton. A well-established company within the logistics industry is seeking a proactive and detail-oriented Outbound customer services Agent with proven experience in the shipping / logistics environment. This is an exciting opportunity for a dynamic individual who thrives in a fast-paced, high-pressure setting and demonstrates strong organisational and problem-solving skills.
2 days ago

Customer Service Coordinator
Location: Durban
Salary: 22000 Monthly
Exciting opportunity for a customer service Coordinator – Maritime Cranes Company based in Durban North.
18 days ago

Junior Customer Service Representative
Location: Durban
Salary:
18 days ago

Airport Customer Service
Location: Durban
Salary:
53 days ago

Finance Administrator
Location: Westville
Salary: R12k per month + Medical aid + provident fund
Compass Medical Waste services is seeking an organised, detailâ€‘oriented administrator.
11 days ago

Office Administrator
Location: Pietermaritzburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace ...
22 days ago

Operations and Logistics Coordinator
Location: Pietermaritzburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace ...
31 days ago

Showroom Sales Consultant -Luxury Finishes & Homeware
Location: Durban
Salary:
Today

Junior Warehouse and Stock Controller KZN
Location: Queensburgh
Salary: Monthly
A fantastic opportunity exists for a Junior Warehouse Stock Controller with a well established medical company based in Queensburgh. Minimum of 1 years stock / warehouse control experience is required. Individuals who apply must have a valid drivers license.
1 day ago

Finance & Stock Control Administrator
Location: Ballito
Salary: R180000 Annually
A well-established hospitality group is seeking a detail-oriented Finance & Stock Control administrator to join its finance team, supporting the food and beverage outlet operations. This role offers a dynamic mix of stock control, debtors, and creditors functions, contributing to the daily financial operations across the business.The ideal candidate will have strong numerical ability, hands-on...
1 day ago

CUSTOMER SERVICE ADMINISTRATOR

Similar jobs you might be interested in:

Jobseekers

Recruiter

General