CUSTOMER ACQUISITION LEAD

SUMMARY:
Market Leader in Umhlanga is recruiting for well experienced candidates

POSITION INFO:

CUSTOMER ACQUISITION LEAD

UMHLANGA ROCKS

SALARY NEGOTIABLE

We are looking to employ a Customer Acquisition Lead with ten years’ working experience. The primary objective of this role is to achieve revenue growth and sales targets for our managed services, cloud solutions and accompanying services, through informed strategies.

responsibilities

• Develop strategy through the situational analysis on the industry, category, economy and competitors to identify trends, growth opportunities and business and regulatory risks and recommend actions.
• Accountable for achieving revenue and gross profit targets by selling services and solutions to new clients.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. sales results and annual forecasts).
• Identify, win and manage sales opportunities to ensure a robust pipeline is developed with new and existing clients.
• Effectively manage plans to capture new clients through marketing and messaging techniques.
• Regularly maintain plans for existing clients in terms of upselling additional products and services.
• Develop and promote strategies to sell solutions to new and or existing clients utilising problem/needs-based selling techniques.
• Set and monitor metrics for various marketing initiatives.
• Allocate advertising budget effectively across platforms to achieve optimal results.
• Contribute to Geek Managed Services leadership and innovation initiatives, through market trend analysis.
• Works in collaboration across all Geek Managed Services  functions to contribute to the development of new service lines and bundled Geek solutions.
• Facilitates the roll-out of Geek Managed Services service methodologies and frameworks.
• Analysing, differentiating and converting clients from leads to sales.
• Focusing on building long-term relationships with new and existing clients.
• Taking initiatives and prioritizing tasks effectively to deliver business results.
• Ensure beneficial and sustainable partner and vendor relationships.
• Negotiate new contracts and close agreements to maximize profits.
• Demonstrate an ability to communicate professionally, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Develop trusted advisor relationships with key accounts and customer stakeholders.
• Develop a deep understanding of the customer, including goals, organization structure, decision-making processes, and pain-points.
• Create outbound prospecting communications to build and manage lead development pipeline inclusive of cold-calling, networking, e-mail/e-marketing, and utilizing Internet information sources.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

essential competencies

• 8-10 years’ experience in a leadership, management or decision-making role
• 8-10 years’ experience in Business Development and Sales of IT Managed Services
• Experience in developing and selling Cloud solutions
• Track record of acquiring new clients in SMB/SME sector
• Thorough knowledge of strategic planning principles and marketing best practices
• Previous experience with developing and selling Microsoft cloud solutions
• Good understanding of market research techniques, data analysis and statistics methods
• Thorough knowledge of strategic planning principles and marketing best practices
• Proficient in MS Office 365 (and/or other cloud-based collaboration tools) and marketing software (e.g. CRM)
• Proficient in social media and web analytics
• Strong organizational, time-management and choreography abilities
• Creativity and commercial awareness
• Proven track record in business development within strategic accounts
• Successful sales experience within a complex and lengthy decision-making process/sales cycle
• Experience in identifying, winning and managing strategic client business
• Experience in organising and managing the end to end sales process for medium, large and complex opportunities
• Excellent knowledge and understanding of the IT services industry
• Understanding of commercial and contractual complexities of IT outsourcing
• Previous experience in a professional services engagement framework
• Demonstrates understanding of quality service offerings including quality assurance, quality engineering and business solutions
• Proven record of achieving individually assigned sales quotas and targets
• Experience in achieving new and/or account acquisition targets
• Foundational technical experience in IT services and solutions – Networking, Hardware, SaaS solutions, Cloud Solutions
• Sales/Marketing related Qualification.

personal attributes

• to Extrovert who enjoys reaching out and making new connections.
• Passion for solutioning and solving our clients technical pain-points.
• Adaptable to a dynamic and fast-paced work environment.
• Obsessed with customer satisfaction.
• Strong prospecting and negotiation skills.
• Excellent client facing skills, as an expert in their field has experience of influencing client decision making and direction, takes time to establish underlying needs of client beyond those initially expressed.
• Good people management skills. Acts as a role model for continuous learning and development. Challenges others to reflect and learn.
• Experience in leading a team and creating an environment that celebrates both successes and failures.
• Good self-management. Takes on high commitments and works to achieve desired results. Keeps momentum going over time despite setbacks, showing resilience in the face of challenges and looks for ways to beat previous standards.
• Experience in leading positively with multiple people, gaining their trust quickly.
• Proactive planner who enjoys prioritizing and managing your own workload, while being able to incorporate change into predefined strategies and plans.
• Unwavering customer service and high ethical selling standards.
• Strives for impact rather than perfection, opting to continuously iterate outputs for improved results.

NB! This job is now closed. You can apply for other jobs by uploading your CV.