SUMMARY:
We are looking for a proactive and detail-oriented CRM Administrator to join our client's team in Port Elizabeth. This is a fantastic opportunity for a skilled professional who is passionate about data, systems, and supporting business growth through smart CRM strategies.
POSITION INFO:
As the CRM Administrator, you will play a pivotal role in maintaining, developing, and optimising our CRM system to ensure it supports internal teams and aligns with business objectives. You’ll be joining a team that is in the early stages of building and refining its CRM infrastructure, providing you the opportunity to shape and improve systems that will support future scalability.
Key Responsibilities
- CRM System Management
Manage the day-to-day operations of the CRM system, including user access, security settings, system updates, and data integrity. - Cross-Functional Collaboration
Work closely with sales, marketing, customer service, and IT teams to troubleshoot CRM issues, identify system improvements, and enhance overall user experience. - Reporting & Analytics
Develop and maintain reports and dashboards that offer insights into sales, customer behaviour, and operational performance. Monitor KPIs and provide recommendations based on data trends. - Data Management & Quality
Perform regular audits and implement data cleansing strategies to ensure data accuracy and consistency. Oversee the import/export of data, integrations, and backups. - User Training & Support
Design and deliver training for new and existing users. Provide ongoing technical support and ensure user adoption of CRM best practices.
Minimum Requirements
- Matric (Grade 12)
- Minimum 5 years’ experience in CRM and ERP system administration
- Strong understanding of CRM architecture and best practices
- Advanced MS Excel skills (pivot tables, VLOOKUP, data analytics)
- Solid knowledge of database structures and systems (e.g., SQL)
- Experience in user management, customisation, and reporting
- Strong analytical and problem-solving capabilities
- Excellent attention to detail and organisational skills
- Clear and confident communication skills with the ability to engage across departments
Advantageous
- Bachelor's degree in Information Systems, Business, or a related field
- Background in sales support, leasing, or rental industries
- Sage CRM or ERP experience
- Understanding of procurement, sales, and financial processes
Ideal Personality Traits
- Goal-oriented and self-motivated
- Analytical thinker with a solutions-driven mindset
- Strong team leadership and collaboration skills
- Proactive and adaptable in a dynamic work environment
