CRM Manager - SOFTWARE

SUMMARY:
Manager: CRM

POSITION INFO:

Duties / Responsibilities:

• Administration, Development and Testing of the Dynamics CRM solutions and websites
  • Manage release management and change management processes for Dynamics 365
  • Manage upgrade/update support
  • Coordinate and perform database refreshes
  • Deploy and manage developer environments
  • Assist to maintain, and test system configurations and workflows
  • Perform maintenance and development work in a manner that is consistent with company standards and procedures
• Application of recognised software development project management methodology and governance disciplines
• Working with business to improve operational performance within the Dynamics 365 environment (CRM, Power Platform, Power Automate).
• Work with end-users to identify and implement innovative solutions to business challenges.
• Design, write, test, troubleshoot, clean, scalable, efficient, and well-documented code
• Create, schedule and troubleshoot Dynamics workflow
• Create and maintain technical specification documentation.
• Assist with development and reporting efforts in Dynamics 365
• Ensure Dynamics security
• Learn new technologies and be aware of industry standards, best practices, and trends
• Willingness to expand Dynamics certification and grow skills set within the environment

Minimum Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or Management Information System, or equivalent work experience
• Dynamics Certifications required - PL-900, MB-901, MB-200, MB-210, MB-230, PL-100, MB-400
• Dynamics Certification preferred - MB220, MB-600
• 5+ years in software system development
• 5+ years’ experience with Microsoft Dynamics CRM
• At least 2 years working experience building solutions on Dynamics 365

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