CRM Administrator

SUMMARY:
A leading telco company has a position for a CRM Administrator to be based in Maitland, Cape Town!

POSITION INFO:
POSITION : CRM ADMINISTRATOR
AREA        : MAITLAND, CAPE TOWN 
SALARY    : R18 000.00 CTC- R 20 000 CTC DEP. ON EXP.

SKILLS QUALIFICATION:

• Completed Grade 12 
• Minimum 3 years in a similar role as a CRM Administrator
• Must have data base administration experience 
• Must contracts administration experience 
• Customer service experience 
• Must be proficient in Excel -VLOOKUPS
• Computer Literate Microsoft Office Suite
• Custrack experience (beneficial)
• Excellent time management skills and be able to work independently without supervision 
• Good organizational and planning skills 
• Accuracy & Attention to detail 
• Must be a team player
• Ability to work under pressure to achieve deadlines
• Honest and trustworthy -maintain a high levels of confidentiality 
• Must be able to work overtime when required to do so 

Duties:

• Full and complete management of Customer Relations Management Software
• Rep Allocations to client 
• Maintenance and clean-up of data on CRM by ensuring that client information is not duplicated 
• Provide CRM technical support 
• Conduct CRM training with new users 
• Monitor sales rep activity 
• Loading of new equipment on CRM
• Produce the following detailed reports: weekly activity data reports, monthly data reports and maintenance reports 
• Manage leads (allocation to reps and regular follow ups thereafter)
• Handle all Client settlements/ Cancellation queries
• Verify and distribute client information 
• Understand and interpret client contracts
• Loading of contracts
• Assisting sales reps with contracts/settlements/ any queries
• Create New User Profiles (upon approval of Human Resources)
• Remove Access for terminated staff (upon approval of Human Resources)
• Any other ad-hoc duties as assigned from time to time

Should you meet the minimum requirement for the role please email updated CV to:
sabera.rehman@------

Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, --------Please upload your CV here--------> for available positions which may be inline with your career aspirations.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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