CCTV Helpdesk Operator

Seeking an experienced individual to join an international CCTV client on a 3-month contract towards Bramley, within their call centre to offer remote technical support to customers.

Candidate should be able to answer the following questions in order to be considered for the role:

How do you install and setup an IP camera?

What type of surveillance products / models have you installed?

After the installation of the IP camera, how do you test to see it the camera is operational?

Serving as the main contact for customer support, can you elaborate on your ability to manage on all levels of support as there is no room for further escalation?

How would you go about installing security surveillance software on your clients’ mobile application?

Can you guide me through the steps that you would take to retrieve a certain event footage on behalf of the client?

Attend to clients over the phone, form part of the Africa call centre

Install, configure and troubleshoot on client products remotely - IP cameras

Add IP units to link to control room

Setting up remote viewing

Act as only point of contact for client when resolving product issues

Assist client with software updates and connecting their product with mobile application

Respond to client emails in a timeous manner regarding issues with their products or software updates

Must have Matric, 2- 5 years' working experience, doing remote support for clients

Knowledge of IPV address 4 and 6, subnetting, port forwarding, mapping, routing

Must be a SA resident

Excellent English communication

Excellent customer service and telephone etiquette skills, worked in customer care centre / call centre will be beneficial

High levels of energy

Computer literate

Clear criminal record