Business and Systems Analyst / Consultant

SUMMARY:
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POSITION INFO:

The purpose of the job is to perform Business Analysis functions as well as consultancy services for current and new business requirements on products supported.

Tasks:

Consultancy Services:

• Attend Technical and application functional meetings
  Document Solutions
  Liaise with Development teams on proposed solutions
  Assist Customer/business with UAT testing
  Write and maintain testing scripts
  Visit business sites and document observed incidents and issues

Business Analysis:

• Create functional solutions with the customer or business
• Advise and document improved Service Processes
• Engage with client and Incident Management Teams in the avoidance of interruptions (Proactive Problem Management), i.e. via a trend analysis
  of important services or historical Incidents
• Sponsorship, design, and continual improvement of the processes and its metrics
• Write technical specifications
• Handover Documentation to Service Lines

Application:

• Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution.
• Testing and validating the functionality of the technical solution against the business requirements.
• Interfacing between the business client and the development team with regards to the business and functional requirements.
• Ensuring that the business requirements are delivered in the implemented solution.
• Identify and investigate recurring incidents at sites
• Investigate and make suggestions to permanently sort out Root Causes that causes Incidents
• Do Feasibility study on permanent solution to sort out root causes
• Follow through suggestions to sort out identified Root Causes

Knowledge & Experience required doing the job:

• Matric
• Relevant tertiary business qualification/s Experience
• 5+ years of writing of software functional specifications
• 5+ years of writing of software business requirement specifications
• 5+ years of Business Analysis in the field of application (Software) design and Business Intelligence
• 3+ years’ experience working/design/implementation of databases and SQL scripting
• Related Tertiary B Degree and/or Business analysis courses
• Product Analysis experience
• Data testing experience
• At least 5 – 8 years’ experience in:
• Retail and banking solutions
• Facilitating workshops with customers, including GAP analysis, documentation and spec writing.
• Understanding of the customer’s expectations
• Understanding of banking Specifications and Standards
• Understanding of the banking environment
• Understanding of banking Best Practices and basic accounting skills
• Good knowledge of general management practices
• Good understanding of key financial and commercial factors
• Excellent knowledge of banking trends
• Good working practical knowledge of SQL scripts and SQL architecture
• Strong Project Management knowledge
• Good understanding of the total business model
• In depth knowledge of the customer business environments
• Good understanding of the service lines within

Skills / Abilities required doing the job:

Good people skills
Customer service orientated
Excellent verbal, written communication and presentation skills
Ability to analyse customer needs and devise solutions
Excellent decision making skills
Strong negotiation skills
An ability to handle pressure
Strong problem-solving and conflict-handling skills