Business Operations: e m Commerce On-Boarding Consultant x 4

Recruiter:

Tower Group

Job Ref:

1411524078

Date posted:

Thursday, August 26, 2021

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

A multi-skilled resource who will be able to resolve queries which are escalated from 1st line support including onboarding queries as it pertains App merchants
Ability to perform FICA/AML checks on the e & m-Commerce merchants.
Ability to support the merchants on IT and/or operational queries and ensure that the queries are resolved in time
Draft and Review support documents for e & m commerce, also maintain the document with relevant changes to the operational processes
Act as a liaison between merchants and IT/or stakeholders during onboarding and post onboarding
Report on all issues experienced to ensure continuous enhancement of operational procedures
Provide final feedback to 1st line support and / customers in a structured and comprehensive manner to avoid 2nd escalations
Commence investigation of all escalated tickets from 1st line support or other areas within the division within 1 hour or receipt
Resolve a minimum of 90% of all queries accurately within the agreed SLA period

Core competencies, knowledge and experience

Administrative Skills
Problem Solving Skills
Analytical Skills
Financial skills
Excellent interpersonal skills
Proactive and driven
People management
Communication skills

Minimum Requirements:

Matric
At least 2 to 5 years prior experience within eCommerce
Experience in merchant/customer relationship management

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Business Operations: e m Commerce On-Boarding Consultant x 4

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