Business Operations: Customer On Boarding and Validation x 4

Recruiter:

Tower Group

Job Ref:

3474511189

Date posted:

Wednesday, August 25, 2021

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

The role requires the individual to assist with the manual capturing, FICA / KYC verification and general queries as it pertains to the value added services reseller product.

Provide back office support the payments products in the form of resolving settlement and transactional queries
Manually on-board applications on the appropriate systems and perform FICA and AML validations and verifications
Form part of a multi-skilled resource team who will be able to assist with general queries as it pertains to the payments product range
A key ability to pay attention to detail in terms of monitoring and reporting on the application process as it pertains to the business

Key performance indicators:

Meeting daily SLA of attending and managing queries
Process all new applications via the appropriate systems daily
Process all settlement queries daily
Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the business operations area
Assisting with the settlement and balancing as well as operational support of VAS vendors

Core competencies, knowledge and experience

Excellent interpersonal skills
Administrative Skills
Attention to Detail
Reporting
Problem Solving Skills
Analytical Skills
Financial skills
Proactive and driven
Process development and re-engineering capability

Minimum Requirements:

Matric
3 to 5 years back office experience in a bank as it relates to transactional account management (cheque accounts)
AML and FICA regulatory requirements
VAS reseller experience back office experience (selling airtime/data on POS machines at micro enterprises as per Blue Label and / or SmartCall

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Business Operations: Customer On Boarding and Validation x 4

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