Business Development Manager (Call Centres)

Recruiter:

Energy At Work

Job Ref:

841940471

Date posted:

Friday, June 24, 2022

Location:

Centurion, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Outsourced Telecommunications company seeks to employ highly skilled Business Development Manager who will be required to work with the various Sales Teams to drive new business in Unified Collaboration, focusing on Contact Centre Sales , and also aiding in selling other UC Solutions when needed.

Duties and Responsibilities:

Drive new business sales in Unified Collaboration, specializing in contact centre sales, but also other UC Solutions when needed
Work with sales teams developing Customers Call Centre Strategies
Been able to present at CxO Level on Call Centre solutions and Strategy
Contribute towards UC Revenue Targets
Work with Product Teams ensuring products are fit for purpose based on customer demand and requirements
Build commercial business cases for customers, illustrating value proposition and return on investment to customers
Develop strong working relationships with all stakeholders, internal and external to aid in developing new business
Travel to regions when necessary to work with regional sales team in developing new business
Keep up to date with Contact Centre Trends and understand competitive landscape and market share
Contributing to the design of go-to-market campaigns and the development of sales strategies
Responding to RFX’s and compiling customer proposals

Skills and Knowledge Required:

Min 7 Years in new business development and sales
3 year degree / diploma (NQF6)
Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
Identify up and cross sell opportunities
Meet with customers/clients face to face or over the phone
Meet with customers/clients face to face or over virtual platforms
Extensive knowledge of Cloud (AWS/AZURE, Omni-channel call centres, recording)
Knowledge of Unified Communications, SIP, Voice, Collaboration
Collaboration solutions including Video Conferencing and Web Conferencing
Contact Centre Solutions, including Omni Channel, AI, RPA, Analytics, BPO, WFM
In-depth understating of Reporting, Analytics and trending in Contact Centre operations
Familiar with CRM systems and practices
Proven sales track record
Good understanding of MPLS, SDWAN, LAN Design, Cloud Computing
Good business and financial acumen
Must be able to lead a customer engagement & workshops, identify new opportunities, engage with CxO level and present solution explaining business outcomes, have the ability to engage in technical conversations all stakeholders, help the BCX AE to close the deal
Written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills

Personal Attributes and behaviors:

Hunter mindset with a passion for finding & closing new sales opportunities
Consultation and Influencing
Writing Skills
Communication
People orientation
Financial / Business acumen
Innovation and Business Development
Customer excellence orientation

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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