Broker Consultant

R----- - R----- Per Annum 

 

Join one of the largest insurance firms in Africa as a Broker Consultant

Role Purpose 

Attract, engage and retain profitable new business from brokers within the target market to
increase the broker base to enhance channel profitability

Responsibilities and work outputs:

 

 

• Partner with and identify the needs of brokers and provide the necessary support
• Negotiate with intermediaries regarding the level of business and servicing

• Develop and implement marketing plans that will outperform competitor strategies

• Continuously analyze competitor strategies and ensure knowledge is current on competitor activity, new products and services

• Ensure the business''s processes and policies are adhered to in the management of
relationships at all times, and to represent the company in a professional, business-like manner.
• Efficiently apply technology and update investment knowledge in the business
• Prepare quotations, receive and check new business applications
• Arrange premium payment facilities and open new facilities as required
• Initiate and manage marketing drives to secure profitable, quality new business from
brokers
• Promote and market the  brand and its solutions to brokers to influence
the sale of in-house products requirements
• Promote  solutions through marketing presentations and training
• Establish and maintain business relationships in order to grow market share with
existing brokers
• Maintain productive levels with acceptable quality of business and manage the risk of
such business
• Manage administration related to missed payments, broker contract applications, after
sales service, etc.
• Deliver training to brokers to ensure their understanding of  products and
services where necessary

• Continuously monitor turnaround times and quality standards and resolve issues

speedily to enhance client service delivery

• Drive client service delivery goal achievement in line with predefined standards in

order to ensure that clients receive appropriate advice and after sales service.

• Manage client query processes and ensure that queries are tracked, accurately

resolved and used as a mechanism to improve client service and business processes
• Provide regular reports on delivery of services against agreed service standards and
in terms of overall client targets.
• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Contribute to the process of developing client service standards in order to ensure

clients receive clear and accurate information and are kept informed at all times
• Manage the delivery on service level agreements made with clients and internal and
external stakeholders in order to ensure that client expectations are managed

• Make recommendations to improve client service and fair treatment of clients within

area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates
feedback and provides exceptional client service

• Build strong relationships through providing specialist know-how and leadership to

others, expressing positive expectations.

• Continuously develop own expertise in terms of industry and subject matter

development and application thereof in an area of specialization.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and

implementation of new ideas and involvement of colleagues and staff.

• Participate and contribute to a culture of work centric thinking, productivity, service

delivery and quality management.
• Take ownership for driving career development

• Research and monitor financial market trends to ensure that plans are relevant,

effective and to identify any necessary updates

• Prepare, interpret and present client financial performance and other relevant

information so enhance client understanding and facilitate decision-making

• Conduct client financial needs analysis in order to develop and implement a

customized financial plan to achieve clients'' financial goals

 

Competencies required: 

 

• Drive for Results

• Leads Change and Innovation
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Business Acumen
• Client/ Stakeholder Commitment
• Diversity and Inclusiveness