Bridge Desk Agent

 

Recruiter:

aatriplea recruitment

Job Ref:

Telecoms

Date posted:

Tuesday, June 7, 2022

Location:

Pretoria, South Africa

Salary:

AtripleA Recruitment and Temps


SUMMARY:
Bridge Desk Agent (Telecoms)

JOB DESCRIPTION:

Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent.

Duties and Responsibilities

  • 1st Line Support (Specific Desktop Support activities)
  • Monitoring of Alerts on Identified Systems
  • Log the Incident and assign to Incident Manager
  • Identify P1, P2, P3 and P4 Calls
  • Understand the Escalation Matrix for various Business Units
  • Understand the Work Instructions for various Business Units as they will vary for ticket assignment
  • Ensure that the End User always have a Ticket Reference Number for Queries
  • Identify Reference numbers on Toolset and Advise the User

Requirements

  • Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer
  • Microsoft Literate
  • A+, N+ Qualification
  • Desktop Support experience for 1st Line Support
  • Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience.

Personal Attributes

  • Business written and verbal communication skills
  • Should exhibit excellent time management and organizational skills to complete the assigned work effectively
  • Honest and Trustworthy
  • Ability to work in a team and as an individual
  • Ability to work under pressure and adhere to deadlines
  • Customer Service Oriented
  • Remain Calm under pressure and have patience
  • Adapt to Change
  • Heightened Listening Skills (Soft Skill)
  • Empathy to End User Situation/Challenge
  • Well Organised
  • Troubleshooting Skills

 

Send your CV and latest pay slip to

ATripleA Recruitment and Temps

#atriplea #recruitment #vacancy # Bridge # Desk# Agent

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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