Bridge Desk Agent

Recruiter:

aatriplea recruitment

Job Ref:

Telecoms

Date posted:

Tuesday, June 7, 2022

Location:

Pretoria, South Africa

Salary:

AtripleA Recruitment and Temps

SUMMARY:
Bridge Desk Agent (Telecoms)

JOB DESCRIPTION:

Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent.

Duties and Responsibilities

1st Line Support (Specific Desktop Support activities)
Monitoring of Alerts on Identified Systems
Log the Incident and assign to Incident Manager
Identify P1, P2, P3 and P4 Calls
Understand the Escalation Matrix for various Business Units
Understand the Work Instructions for various Business Units as they will vary for ticket assignment
Ensure that the End User always have a Ticket Reference Number for Queries
Identify Reference numbers on Toolset and Advise the User

Requirements

Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer
Microsoft Literate
A+, N+ Qualification
Desktop Support experience for 1st Line Support
Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience.

Personal Attributes

Business written and verbal communication skills
Should exhibit excellent time management and organizational skills to complete the assigned work effectively
Honest and Trustworthy
Ability to work in a team and as an individual
Ability to work under pressure and adhere to deadlines
Customer Service Oriented
Remain Calm under pressure and have patience
Adapt to Change
Heightened Listening Skills (Soft Skill)
Empathy to End User Situation/Challenge
Well Organised
Troubleshooting Skills

Send your CV and latest pay slip to

ATripleA Recruitment and Temps

#atriplea #recruitment #vacancy # Bridge # Desk# Agent

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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