Brand Manager

Our client in the retail industry is looking for a Brand Manager to join their experienced team.

Description:

*It is the responsibility of the Brand Manager to create, implement and manage a defined brand training strategy that caters for all stakeholders of the brand including Beauty Consultants, Therapists, Customers, Sales, Marketing, Retailers, and Brand Principals.
*Development and implementation of effective training strategies, including digital, which enhance the Brand’s ability to deliver high-quality product knowledge and excellent customer service.
*Ensure the training plan is aligned with the brand strategy for South Africa. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions and workshops for Therapists and other stakeholders.
*Ensure the development of focused, disciplined, loyal BC’s/Therapists with customer service as a key pillar, and develops a team who maintains a consistently high level of product knowledge.
*Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
*Ensure educating and coaching of in-store teams to increase overall retail sales and customer growth on the counter.
*Organise and execute well-planned customer events and workshops and monitor the effectiveness on an ongoing basis to drive sales.
*Manage all inquiries concerning the technical aspects of the products.
*Take responsibility for the Training budget as provided by the Brand Marketing Manager.
*Show the ability to mentor and train digitally and “in-store” by demonstrating and transferring product and sales skills to your team.
*Motivate and inspire brand BC/Therapists/Technicians through leading by example.
*Foster a respectful and productive work environment which leads to teamwork and creates a passion for the brand and The Prestige Cosmetics Group.
*Ability to convey information simply and clearly to all stakeholders in a way that helps people to deliver higher results.
*Ability to produce concise, accessible written material in the form of presentations, feedback reports, training and events calendars, and other international report requirements.
*Ability to adjust communication style accordingly to recipient’s needs.
*Establish and maintain an effective working relationship with all levels of retail store management.
*Implement, conduct, and monitor effective events throughout each region to drive sales.
*Ensure that all training events and workshops are elegantly executed with quantitative feedback to management.
*Show initiative in analyzing and improving business processes.
*Team player with a self-motivated attitude that delivers results.
*Provide management with inputs on business performance in terms of customers, competitor activities, product acceptance and target sectors.

Key Skills:

*Presenting and communicating information.
*Writing and Reporting.
*Persuading and Influencing.
*Deciding and initiating action.
*Relating and networking.
*Planning and organising.
*Delivering results and meeting customer expectations.
*Learning and researching.
*Adhering to principles and values.

Qualifications:

*Matric
*Strong formal knowledge on professional channel retail products, training, learning and development.
*Retail experience in the professional channel (spas and salons).
*Valid driver’s license and own car.
*Strong verbal, written and presentation communication skills.
*Excellent interpersonal and relationship building skills.
*5 years relevant experience.
*Working knowledge of MS Office/Excel/PowerPoint.