Branch Supervisor

Branch Supervisor – Security Electronics

Location: Capetown

Salary: R17 000CTC

• Responsible for keeping an eye on everyday operations for all branch activities, implementing organizational policies and procedures and ensuring adherence to the same.
• Oversee that the branch opens and closes at regular timings, ensuring punctuality of the staff, keeping the Branch Operations Manager informed of any irregularities in the behaviour and attendance of the staff
• Responsible for ensuring that the branch is neat, clean, and presentable and that all equipment is correctly serviced and maintained on regular intervals to provide a safe and professional environment.
• Assist in the recruitment and hiring of personnel, monitors performance of the recruit’s post training to identify areas of improvement to enhance organizational productivity.
• Maintain appropriate performance tracking and communicate performance issues to the Branch Operations Manager.
• Provide input to formal performance appraisals and recommend or initiate disciplinary action where necessary.
• Provide required training to employees, direct work activities to enhance operations, supervise efficient working of all employees and communicate feedback in meeting set goals.
• Maintain smooth workflow and assist Sales Manager to achieve all annual growth objectives.
• Required to look after the customer service operations and delivery of products / services in a timely and proficient manner.
• Directs the activities of the Internal Sales (Counter) to ensure a high level of customer service and ensures that visiting customers receive a high level of cooperation. 
• Maintains efficient counter sales at all times and resolve all customer issues.
• Reconcile daily cash sales with cash receipts, writing and balancing daily bank deposits.
• Monitors outstanding cash sales through exception reports and provides comments where cash was not received or banked.
• Prepare daily cash sales recon and forward to accounts department as may regularly required.
• Assists the Sales Manager in the forecasting of stock levels and ensuring that the branch maintains safety level stock at all times to avoid stock outs.
• Regularly monitor excess, slow moving and redundant stock and communicate to the sales team as well as the Sales Manager.
• Monitors all stock transfers and assists the storeman in maintaining accurate inventory quantities.
• Oversee and supervise stock take to ensure that it is conducted in line with organisational policies and procedures.
• Directs all branch operational activities to support the Branch Operations Manager as well as the Sales Team to achieve the branch financial targets to enhance branch profitability.

Minimum Requirements:

• Minimum 3-year diploma in business administration or 3-5 years relevant work experience.
• PC literacy on MS Word, Excel, database package and any in house package as appropriate. 
• One to three years’ experience in the security industry.
• Sound knowledge of the security electronics or equipment is essential. 
• Strong customer service background and experience.
• Experience of building relationships with customers is essential.
• Excellent interpersonal & customer service skills and diplomacy in dealing with both customers and employees.
• Strong supervisory and leadership skills required to manage, motivate, and develop branch employees.
• Ability to handle confidential / sensitive information in a professional manner.
• Ability to manage multi-functional tasks in a pressurised environment, prioritize and multitask. 
• Knowledge of Syspro and Optimiza will be an advantage. 
• Driver’s license an advantage