SUMMARY:
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POSITION INFO:
As Branch Manager, you’ll be responsible for the day-to-day leadership of our branch operations department, from team performance to customer satisfaction. But more than that, you’ll be a cultural custodian, ensuring our team continues to live out the values that make us who we are
Key roles and responsibilities:
- Leading, coaching, and developing a high-performing team in line with our cultural values.
- Embedding our company values into all aspects of operations and decision-making.
- Maintaining a positive and inclusive work environment where team members feel valued and empowered.
- Driving performance targets while staying true to our people centered approach.
- Acting as a bridge between strategic goals and daily operations — always with culture in mind Planning:
- Establish clear objectives and develop effective strategies to meet organizational goals.
- Formulate actionable plans to drive team performance and contribute to overall business success. Organizing:
- Structure and allocate resources, including personnel and materials, to maximize efficiency and ensure smooth operational processes.
- Ensure that the team has the necessary tools and infrastructure to meet their objectives. Leading:
- Guide and motivate teams to achieve performance excellence.
- Foster a positive work environment, inspire collaboration, and provide direction to meet both short-term and long-term goals.
- Act as a mentor to team members, offering support for both personal and professional growth. Controlling:
- Monitor performance to ensure that objectives and standards are consistently met.
- Implement corrective actions when necessary to maintain performance consistency and drive continuous improvement. Coordinating:
- Harmonize activities and communication between departments to ensure effective collaboration.
- Address interdepartmental challenges and promote synergy across teams. Staffing:
- Participate in the recruitment and selection of team members.
- Develop and maintain a high-performance culture by providing ongoing training and development opportunities to enhance employee skills and job satisfaction. Decision-Making:
- Evaluate and assess multiple options when making decisions that impact team operations and the organization as a whole.
- Make informed, data-driven decisions to ensure success and continuous improvement. Communication:
- Facilitate open and effective communication across all levels of the organization.
- Ensure that key information flows seamlessly to and from team members, stakeholders, and other departments.
- Address concerns and provide feedback in a timely manner
Sales Performance Outputs
Oversee sales growth:
Demonstrate year-over-year or quarter-over-quarter growth in sales.
Manage and measure sales conversion rate: Percentage of leads converted to sales.
Manage sales pipeline:
Ensure consistent volume and quality of leads and opportunities in CRM tools.
Training & Development:
Number of coaching sessions held, upskilling activities completed, onboarding efficiency for new hires. Employee Engagement:
Sales team satisfaction scores (e.g., via internal surveys).
Sales Discipline:
Timely submission of reports, CRM usage, forecasting accuracy, adherence to sales processes. Competitor Intelligence:
Regular market insights reported; strategic actions taken based on competitor behavior.
Community Engagement:
Number of partnerships, events, or initiatives that raise brand visibility locally.
What We’re Looking For:
- Proven leadership experience, ideally in a team or branch management role.
- A natural team-builder who leads with empathy and integrity.
- A strong communicator who can inspire, motivate, and align teams.
- Someone who believes culture is not just “a nice-to-have,” but a critical component of success.
- A track record of balancing results with people development.
Desired Experience & Qualification
- Bachelor’s degree in business administration, Management, or related field (preferred).
- Proven experience in a management role with a track record of successfully leading teams and achieving objectives.
- Strong organizational, decision-making, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire teams in a fast-paced environment.
- Knowledge of performance management systems and tools.
- Ability to analyze and interpret data to inform decision-making
Key Competencies:
- Leadership and Motivation
- Strategic Planning and Execution
- Problem-Solving and Critical Thinking
- Team Collaboration and Coordination
- Performance Management
- Effective Communication
- Decision-Making and Analytical Thinking
- Adaptability and Flexibility
