Branch Manager (Reservoir Hills)

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

Key Performance Area

Performance Outputs

Financial + Strategic

• Responsible for cash and custodian of MWOS assets in the branch
• Responsible for cash and cash balancing of all transfers of money in the branch
• Laying and pay-out of bets
• Responsible for cash shortages
• Responsible for branch’s biometrics
• Ensure FICA compliance for all customers with specific reference to bets laid and paid

Operational  

• Ensuring the branch is clean and presentable to MWOS clients
• Ensure accountability in respect of operating hours are strictly adhered to
• Paying out of bets
• Responsible for administration and paperwork including cash handover document
• Responsible for safety and security of all assets
• Cash takings, access to the safe and custodian of MWOS premises
• Responsible for opening, closing, monthly and branch reports
• Ensure related marketing and betting information displayed is current and relevant
• Ensure weekly stock takes and orders are done accurately and correctly
• Ensure daily bar stock takes are done accurately and correctly

Customer + Relationship

• Ensuring branch staff provide efficient and quality customer service
• Opening and closing of customer accounts in conjunction with Telebetting
• Ensure customers’ needs are met and that turnaround time in term so service is low

Leadership + People

• Ensuring that the policies, procedures and operating instructions are implemented and followed by all employees
• Ensure staff compliance with all reasonable instructions

Innovation

• Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department
• Make recommendations on how to increase performance and branch profit

KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)

COMPETENCY LIBRARY

Technical Competencies:

• Stakeholder engagement
• Bilingual
• Achieving personal work goals and objectives
• Adhering to principles and values
• Deciding and initiating action
• Delivering results and meeting customer expectations
• Ability to maintain a high level of accuracy in preparing and entering information and attention to detail;
• Record keeping skills;
• Strong customer service focus

Generic Competencies:

• Leadership
• Inter and Intrapersonal Skills
• Communication Skills – written + verbal
• Problem solving skills
• Accuracy + Attention to detail

• Time Management Skills
• Co-ordination Skills
• Team Working Skills

• Professionalism
• Honesty + Integrity
• Innovative
• Patience + empathetic

Values

• Passion
• Proactive
• Accountability and Ownership
• Change
• Teamwork
• Service Excellence