Branch Manager (Reservoir Hills)

Recruiter:

Marshalls World of Sports

Job Ref:

HR0085

Date posted:

Wednesday, August 17, 2022

Location:

reservoir hills, KwaZulu-Natal, South Africa

Salary:

Negotiable

SUMMARY:
The primary objective in this role is to comply with all mandatory requirements, manage internal and external customers and deliver excellent customer service for the MWOS Group.

JOB DESCRIPTION:

KEY PERFORMANCE AREAS AND RESPONSIBILITIES
Key Performance Area	Performance Outputs
Financial + Strategic	Responsible for cash and custodian of MWOS assets in the branch Responsible for cash and cash balancing of all transfers of money in the branch Laying and pay-out of bets Responsible for cash shortages Responsible for branch’s biometrics Ensure FICA compliance for all customers with specific reference to bets laid and paid
Operational	Ensuring the branch is clean and presentable to MWOS clients Ensure accountability in respect of operating hours are strictly adhered to Paying out of bets Responsible for administration and paperwork including cash handover document Responsible for safety and security of all assets Cash takings, access to the safe and custodian of MWOS premises Responsible for opening, closing, monthly and branch reports Ensure related marketing and betting information displayed is current and relevant Ensure weekly stock takes and orders are done accurately and correctly Ensure daily bar stock takes are done accurately and correctly
Customer + Relationship	Ensuring branch staff provide efficient and quality customer service Opening and closing of customer accounts in conjunction with Telebetting Ensure customers’ needs are met and that turnaround time in term so service is low
Leadership + People	Ensuring that the policies, procedures and operating instructions are implemented and followed by all employees Ensure staff compliance with all reasonable instructions
Innovation	Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department Make recommendations on how to increase performance and branch profit
KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)
COMPETENCY LIBRARY
Technical Competencies: Stakeholder engagement Bilingual Achieving personal work goals and objectives Adhering to principles and values Deciding and initiating action Delivering results and meeting customer expectations Ability to maintain a high level of accuracy in preparing and entering information and attention to detail; Record keeping skills; Strong customer service focus		Generic Competencies: Leadership Inter and Intrapersonal Skills Communication Skills – written + verbal Problem solving skills Accuracy + Attention to detail Time Management Skills Co-ordination Skills Team Working Skills Professionalism Honesty + Integrity Innovative Patience + empathetic Values Passion Proactive Accountability and Ownership Change Teamwork Service Excellence

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Branch Manager (Reservoir Hills)

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