Branch Manager (Loans)

Responsibilities

He/ She will be in charge of branch operations as well as leading the branch''s business development activities. Monitor and evaluate branch performance to generate a healthy portfolio on a monthly basis, including client satisfaction metrics.

The branch manager''s responsibilities include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location''s revenues. Branch managers oversee the performance of other employees who work in their branches.

• Direct all operational aspects including distribution operations, customer service, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

Requirements

• Proven branch management experience.
• Sufficient knowledge of modern management techniques and best practises
• Ability to meet sales targets and production goals
• Familiarity with industry’s rules and regulations
• Excellent organizational skills
• Results driven and customer focused
• Leadership skills
• Experience in Micro Financing, Cash Loan, Lending, Loans