Boost Operations Advisor

 

Recruiter:

CX People SA

Job Ref:

2969070624

Date posted:

Saturday, May 14, 2022

Location:

Umhlanga Rocks, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Huntswood are looking for Back Office Customer Service Consultants to join our global team.

We are looking for ambitious and driven students studying towards a recognized degree for a Back Office Customer Service Consultant role!

Based in the heart of Umhlanga we offer fantastic location, amazing growth opportunities, competitive salaries, a work-life balance and a stable environment. We are looking for people passionate individuals to join our service team that specializes in quality energy services for our international customers.

Job Requirements:

  • Original ID Document - No certified copies will be accepted
  • South African Bank Account (we do not accept 3rd party bank accounts)
  • Tax Number
  • Matric or NQF Level 4 equivalent
  • Tertiary qualification or certification completed in English
  • Clear Credit and Criminal record
  • Computer literate
  • Minimum of 1-year experience in the customer service space (advantageous)
  • Basic understanding and knowledge of the UK Energy market (advantageous)
  • Excellent customer service skills
  • Excellent command and use of English, both written and verbal
  • Attention to detail
  • Strong analytical and numeric skills
  • Able to navigate through various systems at once
  • Good attendance and performance record
  • Reliable transport to Umhlanga
  • Ability to bring insights and think out of the box
  • Maintain a high performance

Duties Include:

  • Maintaining a customer’s account and ensuring the account is in a healthy state
  • Issue resolution on cases and processes escalated to the team (Back-office work)
  • Occasionally taking escalated calls and complaints in line with procedures from broader team
  • Working with various parts of the business to resolve issues
  • Performing general admin duties
  • Processing invoices and bills for the customer accounts
  • Providing world class customer service

Working Hours - 09H00-19H00 (ROTATIONAL SHIFTS) (SUBJECT TO UK CLOCKCHANGE) (MON-FRI) / ALTERNATE SATURDAYS

*Candidates will be required to complete a game-based assessment as well as a skills assessment & may be required to come on site a maximum of twice throughout our recruitment process.

*Candidates should be able to commence work on 23 May 2022 - All application outcomes will be posted prior to this date.

 


 

 

 

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