Boost Operations Advisor

Huntswood are looking for Back Office Customer Service Consultants to join our global team.

We are looking for ambitious and driven students studying towards a recognized degree for a Back Office Customer Service Consultant role!

Based in the heart of Umhlanga we offer fantastic location, amazing growth opportunities, competitive salaries, a work-life balance and a stable environment. We are looking for people passionate individuals to join our service team that specializes in quality energy services for our international customers.

Job Requirements:

• Original ID Document - No certified copies will be accepted
• South African Bank Account (we do not accept 3rd party bank accounts)
• Tax Number
• Matric or NQF Level 4 equivalent
• Tertiary qualification or certification completed in English
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1-year experience in the customer service space (advantageous)
• Basic understanding and knowledge of the UK Energy market (advantageous)
• Excellent customer service skills
• Excellent command and use of English, both written and verbal
• Attention to detail
• Strong analytical and numeric skills
• Able to navigate through various systems at once
• Good attendance and performance record
• Reliable transport to Umhlanga
• Ability to bring insights and think out of the box
• Maintain a high performance

Duties Include:

• Maintaining a customer’s account and ensuring the account is in a healthy state
• Issue resolution on cases and processes escalated to the team (Back-office work)
• Occasionally taking escalated calls and complaints in line with procedures from broader team
• Working with various parts of the business to resolve issues
• Performing general admin duties
• Processing invoices and bills for the customer accounts
• Providing world class customer service

Working Hours - 09H00-19H00 (ROTATIONAL SHIFTS) (SUBJECT TO UK CLOCKCHANGE) (MON-FRI) / ALTERNATE SATURDAYS

*Candidates will be required to complete a game-based assessment as well as a skills assessment & may be required to come on site a maximum of twice throughout our recruitment process.

*Candidates should be able to commence work on 23 May 2022 - All application outcomes will be posted prior to this date.