SUMMARY: The primary objective in this role is to comply with all mandatory requirements, manage internal and external customers and deliver excellent customer service for the MWOS Group. Your role is to support advise and direct the business in all aspects of customer service that could lead the business to high levels of customer retention.
POSITION INFO:
Transact customer bets and manage customer accounts
Stay informed of current and future products and services within the betting environment
Stay informed of betting environment trends and make recommendations accordingly
Be innovative in maximizing delivery of Marshalls products and services to the customer
Be innovative in increasing and retaining Marshalls Customer base
Drive a customer centric culture within the branch
Customer transactions are carried out in a professional, friendly and timeous manner
Professionally address customer queries and needs
Ensure the environment is clean and tidy
All queries are addressed
Ensure you meet the required legislative compliance measures and third-party requirements
Technical Competencies:
· Knowledge of Microsoft Office
Generic Competencies:
2-3 years’ experience in the Betting/Gaming environment in a similar role
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