Bookmaker Branch Manager

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

Performance Outputs

Key Performance Area

• Capture, analyse and report of productivity and profitability of the branch
• Transact customer bets and manage customer accounts

• Stay informed of current and future products and services within the betting environment
• Stay informed of betting environment trends and make recommendations accordingly
• Be innovative in maximizing delivery of Marshalls products and services to the customer
• Be innovative in increasing and retaining Marshalls Customer base
• Drive and achieve stock control costs
• Manage the use of all assets and ensure inventory controls are in place to reduce costs
• Manage the flow of cash and eft transactions, reconcile and ensure that proactive measures are in place to prevent losses
• Maintenance measures are in place to ensure the branch is clean, and all operational equipment is in working order
• Create and drive a customer centric culture within the branch
• Customer transactions are carried out in a professional, friendly and timeous manner
• Professionally address customer queries and needs
• Grow customer base
• Adopt a zero tolerance for inferior customer service and ensure active measures in place to monitor and address customer queries and concerns
• Ensure the environment is clean and tidy
• Ensure all displays are in working order and are displaying correct fixtures and events
• Ensure all promotional items are timeously displayed and shared with the customer
• All queries are addressed
• Host regular meeting/events to coach, develop improve your staff’s morale, productivity and competency levels
• Ensure the talent management pipeline is adequate and optimally maintained
• All people and process disciplines are in place and poor performance is immediately addressed
• Employees skills are constantly assessed and required learning provided to ensure that their customer interactions are professional
• Ensure staff are trained to ensure continuous learning and growth
• Stay informed of all business legislative requirements e.g. Gambling Board requirements, LRA, BECA, OHS acts
• The work environment is OHS compliant and immediately address non-compliance
• Understand the company Strategy and practically apply it to the branch
• Ensure that all staff meet the required legislative compliance measures and third-party requirements
• Drive and achieve branch turnover targets
• Manage and control expenses in the branch
• Drive continuous and consistent improvement and growth
• Management of branch, branding and housekeeping standards
• Develop and ensure streamlined administration of all cash handling.

COMPETENCY LIBRARY

Technical Competencies:

• Knowledge of Microsoft Office
• Turfsport Proficient
• Protea Proficient

Generic Competencies:

• Matric
• Post Matric qualification (ideal)
• 2-3 years’ experience in the Betting/Gaming environment in a similar role