Bookings Clerk (Automotive)

SUMMARY:
Strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts, and service departments in achieving customer satisfaction goals.

POSITION INFO:

By effectively managing the booking process and providing exceptional customer service, the Motor Vehicle Dealership Bookings Clerk contributes to the overall success and reputation of the dealership.

Key Performance Areas

• Booking Appointments
• Customer Interaction
• Appointment Scheduling
• Service Recommendations
• Confirmations and Reminders
• Documentation
• Coordination with Service Department
• Upselling and Cross-selling
• Customer Satisfaction
• Administrative Tasks
• Team Collaboration
• Compliance
• Training and Development
• Any other ad hoc duties as required

Minimum Requirements

• Minimum Senior Certificate - Grade 12
• Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage.
• Motor dealership industry experience would be advantageous

Essential Competencies & Skills

• Communication with Impact
• Customer & Service Orientation
• Problem Solving
• Motivation to Perform & Achieve Results
• Self-Management and Resilience

NB! This job is now closed. You can apply for other jobs by uploading your CV.