SUMMARY:
To oversee daily café operations while providing high-quality customer service and coffee preparation. The Barista / Manager ensures smooth workflow, manages staff, maintains stock levels, and drives sales, all while creating a welcoming and professional environment.
POSITION INFO:
Description:
Operational Duties:
- Prepare and serve coffee, tea, and specialty drinks to standard recipes.
- Maintain cleanliness and hygiene of café, equipment, and work areas.
- Manage opening and closing procedures, including cash-ups and banking.
- Ensure compliance with health, safety, and food hygiene standards.
Management Duties:- Supervise and motivate staff to deliver excellent service.
- Schedule shifts, delegate tasks, and ensure adequate staffing levels.
- Train new staff on service standards, product knowledge, and equipment use.
- Handle customer complaints and resolve issues promptly.
- Monitor stock levels, order supplies, and minimize waste.
- Track sales performance and implement strategies to increase revenue.
Key Skills & Competencies:- Strong coffee-making and barista skills.
- Excellent customer service and communication abilities.
- Leadership and team management skills.
- Cash handling and basic financial management.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving and conflict resolution skills.
Requirements:- Previous experience as a barista (minimum 1–2 years).
- Supervisory or management experience in hospitality preferred.
- Knowledge of specialty coffee trends and brewing techniques.
- Food safety or barista certifications advantageous.
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