Bar Manager

SUMMARY:
Start:  Seasonal Contract – November 2021 to 30 April 2022
 
JOB SUMMARY
We are looking for a guest-orientated, charismatic leader with a sense of urgency and high attention to detail, to manage our client’s Bar operations and Mini Bar Service on a day-to-day basis.
 
ORGANISATIONAL POSITIONING 

• Reporting to: Food and Beverage Manager
• Location: At a 5 Star Hotel in Camps Bay, Cape Town

POSITION INFO:

MINIMUM EXPERIENCE AND QUALIFICATIONS

• Diploma in Hotel or Food & Beverage Management advantageous
• Must have at least 3 years food and beverage service experience in a 4/5 Star Hotel Bar or Upmarket Cocktail Bar; of which 2 years should be in a supervisory or management role
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Experience at operator level of a Point of Sales System – exposure to Micros advantageous
• Experience at operator level of a Stock Management System – exposure to FnBShop advantageous
• Highly presentable
• Solid English verbal and written communication skills
• Fluent with hospitality language and terminology, particularly food and beverage vocabulary
• Exposure and understanding of restaurant financials
• Experience in Service Recovery
• Able to work flexible hours, weekends and holidays

 
KEY PERFORMANCE OBJECTIVES

• To manage staff and the outlet operation on a day-to-day basis ensuring that:
• Guest Service is in accordance with the hotel’s standards
• Mise en place requirements are completed in accordance with SOP
• Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages
• To ensure that whenever necessary corrective action is taken when staff do not meet the standards
• To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
• To ensure end of service cash-ups and float management are completed in accordance with SOP
• Co-ordinating special requests and extraordinary tasks in accordance with SOP
• Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
• Ensure that monthly staff 1:1 and appraisals are completed timeously having regard for the development of individual employees in line with the goals of the business
• Ensure the rostering of staff to meet the operational needs of the business ensuring service standards are met while being cognisant of the labour costs
• Ensure a motivated and driven team by instilling and upholding Red Carnation ethos
• Monitoring and reporting cover counts and average spend trends
• Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business
• Ensure that all guest enquiries are responded to within the response guidelines of the Hotel
• Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements

 
Should you wish to apply for this position, please email your CV and motivation to --------Please upload your CV here-------->

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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