BRANCH MANAGER (Logistics Courier services)

SUMMARY:
he Branch Manager is responsible for ensuring the smooth and efficient daily operations of the hub

POSITION INFO:

 

Duties 

• To ensure and maintain the highest levels of customer satisfaction and customer service 
• Update and maintain time and attendance records of staff 
• Motivate staff and maintain a positive work environment including the strategizing, execution and providing of feedback to staff with regards to the results of the incentive scores weekly 
• To ensure the timely delivery of parcels to our customers within the SLA requirements 
• To effectively communicate policies and procedures 
• Computer literate/knowledge on the RMS 
• Monitor staffing needs and personnel issues 
• Oversee all line hauls / Cargo received and dispatched 
• Oversee Dispatching/Receiving processes for all routes including assessing risk in cases where there are high value movements and taking appropriate action to secure the parcels in question 
• Ensure that a routine alcohol tests are done on COURIERS randomly on a weekly basis
• Ensure that random checks are done on couriers daily to make sure that couriers are true on delivery attempts 
• Disciplinary issues are dealt with timeously 
• Assessment of routes and values are done correctly on dispatch 
• Ensure that the warehouse is always neat and tidy and that all faults are reported and addressed timeously 
• Reports sent daily of hub status 
• Ensure hub and fleet is maintained in good working order at all times to ensure the safety of all staff

Requirments 

• Ability to liaise with clients on all levels on customer satisfaction
• Minimum of 5 years Supervisory/Management experience
• Any Logistics/Transport qualification would be an advantage 
•  Computer literacy 
• Ability to write reports 
• Health and Safety Qualifications 
• Computer literate/knowledge on the RMS 
• Will have to work flexi hours

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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