BM 391799 - Customer Management Import Supervisor – Gauteng

SUMMARY:
Customer Management Import Supervisor – Gauteng

POSITION INFO:

Employer Description

Our clients is in the  Clearing and Forwarding industry

Job Description

 

Reporting to the Customer Manager. You will be responsible for:

• Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer.
• Supervise all Customer facing communication and shipment related internal communication between/with Company’s stakeholders.
• Supervise exception management in case of service quality deviations including follow-up and problem resolution.
• Supervise Customers profitability and initiate corrective actions if required (timeliness & completeness).
• Monitor individual & team performances and balance workload.
• Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
• Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by Company.
• Explore upsell opportunities with the Shipper (involve Sales Team – as applicable)

 

 

Qualifications

 

• Matric
• Diploma in Freight forwarding or equivalent

 

Skills

 

• Quotations
• 5 years experience
• Ocean freight SOP
• Typing skills (30 words per second)
• Computer literate

Benefits

• Medical aid
• Provident fund

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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