BI Support Consultant

Details of the Job/Role:

Role:

Part of the Business Intelligence team. Expected to be able to support and enhance SAP BW and cross-skill into other BI technologies.

Business (Stakeholder) Engagement:

• Engaging communication manner (written, verbal).
• Eliciting needs and defining information requirements.
• Presenting contextualised options, solutions and results in a visual and engaging manner.

Leading:

• Providing a professional service delivery experience for business users.
• Moderate, intermediate, and translate between the different stakeholders and contributors.

Collaboration:

• Working well in a team.
• Supporting team members.

Analytical & Conceptual Thinking:

• Data Literacy: The ability to read, write and communicate data in context, including an understanding of data sources and constructs and the ability to describe the use case, the application and resulting value.
• Information Literacy: The ability to know when there is a need for information; to be able to identify, locate, evaluate and effectively use that information for the issue or problem at hand.
• Retail business knowledge and dynamics is essential for understanding data and information in context. The role requires the ability to keep in mind mental models of various data assets and interdependent business process relationships whenever working through analysis.

Work Planning:

• Detailed knowledge of delivery life cycle associated with business intelligence solutions including but not limited to the key phases, core milestones, critical success factors, typical challenges and mitigation strategies.
• Working with the architectural and solution delivery functions to establish detailed and achievable delivery plans.

Data/ Information Governance:

• Contributing to, adhering to and enforcing data and information standards, processes, ways of working, policies, testing and quality assurance.

Personal:

• Attributes: Self-driven, curious, passionate, problem-solver (root causes), thorough, detailed, accurate, responsible/ accountable and a team player who absorbs pressure positively.
• Skills: Communication, social, relationship-building, influencing, documentation, analytical, consulting, training and presenting.

Role Specific:

• Provide first and second line incident support to the business by analysing and clarifying the issue and resolving issues within the agreed operational and service level agreement (OLA/SLA) and communicating effectively to business users and colleagues.