SUMMARY:
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POSITION INFO:
Automotive/Trailer, Aftersales & Repairs Manager - Pretoria, R35K – R45K
Desired Experience and Qualifications:
- Grade 12.
- A minimum of 5 years’ experience in service/parts departments of the automobile or trailer industries
- Code 08 Drivers License
- Knowledge of stock control systems would be an advantage.
- Time Management skills to meet required deadlines (essential)
- Reputation for building strong relationships.
- Team orientation.
- Problem solving mindset and ability to multitask in a fast-paced environment.
- Sound trailer technical and product knowledge.
- In-depth knowledge of sound customer satisfaction process
- Cost Analysis.
- Preparing of quotations
- Understanding of Basic Business operations and principals
- Trailer technical and product knowledge would be an advantage.
Duties & Responsibilities:
- Clients: Diagnose problems, prepare estimates for repairs and check if still in warranty.
- Liaising with customers in case of warranty issues.
- Offering customers a pre-assessment visit to confirm challenging problems.
- Following up on parts orders and promptly informing customers of any delays.
- Creating Repair Quotations and orders.
- Arranging booking reminders.
- Maintaining accurate customer information.
- Monitoring outstanding parts ordered and unpaid invoices.
- Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness’ and tidiness within the workplace.
- Coordinate Spare Parts activity to ensure parts availability to ensure service exchange and warranty parts procedures are adhered to.
- Manage the workshop facilities and HSE together with Safety Officer.
- Create working time schedules for work shifts based on Repairs Schedules.
- Attend to Daily and Weekly Workshop reporting to Directors, regarding WIP, Efficiency, Productivity, Debtors and Creditors.
- Processing of complaints and process major or complicated complaints.
- Participate in meetings with Key customers when required.
- Market and Communicate services solutions to existing and potential customers.
- Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
- Monitor the workshop’s pricing and discounts to ensure that they meet the established level.
- Feedback and focus on workshop results – Develop the workshop business by follow up budget, results, operational targets and taking measure in order, to achieve set targets.
- Manage and analyses the workshop’s running costs and expenditure budget.
- Regularly follow up service business and financial results.
- Set, monitor, maintain and follow up KPI’s as per Company procedures.
- Work with and handle applicable licenses for the workshop operations, monitor possible developments.
- Analyse current standards to identify and present opportunities for improvement of the workshop.
- Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.
- Oversee all Internal, Warrant, and on-site workshop and Staff.
