SUMMARY:
Role Overview
The Assistant Villa Manager supports the Villa Manager in overseeing the daily
operations of a luxury villa, ensuring exceptional guest experiences and maintaining the
highest standards of service, presentation, and hospitality.
This role involves assisting with guest relations, staff supervision, operational
coordination, and administrative tasks to ensure the smooth and efficient running of the
property.
Key Responsibilities
Guest Experience
- Assist in welcoming and hosting guests, ensuring a warm and personalized
experience.
- Handle guest requests, special arrangements, and ensure guest satisfaction
throughout their stay.
- Address and resolve guest complaints or concerns professionally and efficiently.
- Ensure service standards are maintained at all times.
Operations Support
- Assist the Villa Manager with the daily operations of the villa.
- Coordinate between departments such as housekeeping, kitchen, and
maintenance.
- Ensure the property is always maintained to luxury hospitality standards.
- Monitor stock levels and assist with ordering supplies when needed.
Staff Supervision
- Support the management and supervision of villa staff.
- Assist with staff scheduling and task allocation.
- Ensure team members follow service standards and operational procedures.
- Provide training and guidance to staff where required.
Administrative Duties
- Assist with bookings, reservations, and guest documentation.
- Maintain administrative records and reports.
- Support financial administration including basic cost control and stock
management.
Property Maintenance
- Monitor the overall condition and cleanliness of the villa.
- Report maintenance issues and coordinate repairs when necessary.
- Ensure all facilities and equipment are functioning properly.
POSITION INFO:
Job Specification
Minimum Requirements
- Diploma or Degree in Hospitality Management or a related field.
- Minimum 2–4 years experience in hospitality, preferably in a luxury villa, lodge,
or boutique hotel.
- Previous experience in a supervisory or assistant management role is
advantageous.
Knowledge & Skills
- Strong understanding of luxury hospitality service standards.
- Excellent guest relations and hosting abilities.
- Good organizational and multitasking skills.
- Strong communication and interpersonal skills.
- Basic financial and stock control knowledge.
- Proficiency in Microsoft Office and hospitality reservation systems is
advantageous.
Personal Attributes
- Friendly, professional, and well-presented.
- Strong leadership and team support skills.
- Attention to detail and high service standards.
- Ability to work flexible hours, including weekends and holidays.
- Proactive and solutions-oriented attitude.
