SUMMARY:
To support the collections and legal process by managing arrears accounts prior to legal handover, ensuring proper communication with tenants/owners/property managers/property administrators, maintaining accurate records, and assisting with preparation of matters for legal escalation.
POSITION INFO:
Job Requirements:
- Arrears Management
- Monitor non-legal arrears reports daily/weekly.
- Sending arrears reports to all relevant parties once a week.
- Identify accounts that meet pre-legal escalation criteria (arrears older than 60 days).
- Update all notes on relevant programs/Excel Sheets.
- Liaise with Property Managers/Administrators on which matters needs follow up with the tenants/homeowner’s overdue rental/levy accounts via:
- Calls
- Emails
- SMS/WhatsApp (where applicable)
- Liaise with Legal Manager/Property Managers where a tenant/homeowner wants to negotiate a payment arrangement.
- Assist with the drafting of the Acknowledgement of Debt.
- Track and monitor adherence to payment plans.
- Working through unallocated payments list from Finance and allocate payments if possible.
Pre-Legal Process Administration
- Assist Legal Manager in doing final emails to tenants/home owners who are in arrears before handovers to attorneys are done.
- Attend legal meetings and make notes of matters that must be handed over and follow up on the hand over packs.
- Assist Legal Manager in checking handover packs for attorneys, including:
- Lease agreements
- Statements of account
- Correspondence history
- ID/company documents (where available)
- Ensure files are complete and audit-ready Legal Manager attends to handover.
Assistance to Legal Manager
- Assist Legal Manager in uploading legal invoices for Legal Manager’s approval;
- Raising approved legal invoices on tenant’s accounts.
- Update legal reports comments on PIMS (if needed)
Important Characteristics
- Excellent communication and interpersonal skills.
- Strong negotiations skills
- Dynamic and enthusiastic
- The ability to interact professionally with all parties
- High standard of numeracy, accuracy with attention to detail
- Competent time management skills
- Professional attitude and capability and personal initiative
- Be deadline driven
Skills Essential to the Role – Technical
- Grade 12 (Matric),
- Relevant Diploma in Credit Management will be a benefit
- A minimum of 3 – 5 years’ property experience
- Strong Proficiency in relevant computer packages (MS Office) and software packages
- Excellent attention to detail and numerate accuracy
