Assistant Ombudsman for Insurance – Cape Town

SUMMARY:
Our client is looking for an Assistant Ombudsman A career in alternative dispute resolution, dedicated to service delivery and have the ability to work under pressure

POSITION INFO:

Job Specification

• Knowledge of claims resolutions
• Investigate and analyse complaints
• Seek relevant information from the parties to the complaint.
• Liaise with complainants and insurers in writing, telephonically, and in-person in order to resolve complaints
• Write determinations in an understandable and appropriate language for complaints that are not resolved through other interventions

 

Minimum Qualifications

• LLB Degree
• BBBEE
• Minimum of 7 – 10 years experience in a legal role
• Either in legal practice, or in the insurance industry, or in dispute resolution
• A sound understanding of the applicable industry and legal framework
• Strong analytical skills
• Experience in working in alternative dispute resolution
• Ability to manage a caseload in an efficient, fair, and timely manner with a clear customer focus on achieving timely and fair outcomes
• Ability to work independently but also as part of a team
• Good communication and interpersonal skills to deal with people at all levels

 

Kindly note that by submitting your application for this career opportunity you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.

Please note that only shortlisted candidates will be contacted.

Should you not have heard back within a two-week period, please assume that your application was unsuccessful. All job postings are in accordance with our Client''s BEE requirements. Please only send certificates when requested to do so.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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