Assistant Manager (Inbound)

Looking for an Assistant Manager to help lead a team at an inbound tour company.

Experience required:

Minimum of 5 years inbound experience at a senior level in the tourism industry with supervisory experience

Extensive knowledge of Tourplan

In-depth Geographical, Logistical and Product Knowledge of South, Southern and East Africa

Previous management and/or supervisory experience

Good understanding of terms and conditions, product knowledge, general knowledge, third party

E-commerce

Social Media Platforms  

Understanding of travel industry channels

Excellent computer skills  

Sales process and methodologies

Duties include:

Be on call for any major emergencies

Assist with daily reports

Supervising a team of travel consultants

Mentor staff and lead by example

Empowerment, training, mentoring, motivating and performance conversations in conjunction with Manager

Interviewing and hiring new staff

Promote teamwork

Manage team leave schedules and working hour rosters in conjunction with manager

Dealing with complaints

Monthly team meeting

Attend all training sessions  

Financial management

Month end processes and procedures for the team