The Front Office department
is now accepting applications for an
Assistant Front Office Manager – someone with drive and passion for the industry, the ability to lead a team and to maintain the Leading Hotel of the Worlds standards.
The ideal candidate will have good interpersonal and communication skills, have good product knowledge, be friendly, guest centric, a team player and have a keen eye for detail. Grade 12 or equivalent, with 3 year’ experience in a supervisory or managerial position within the hospitality environment is required as well as working knowledge of MS Office & CIMSO. A Hospitality qualification; a valid driver’s license and knowledge of SAP will be advantageous.
Duties include, but are not limited to:
- Check all rate overrides prior to arrival and ensure correct authorization has been obtained, or accountability has been provided;
- Check the Departure Report daily for any discrepancies on room rates and ensure that all rooms have been correctly charged;
- Responsible for daily checks on floats and ensure that safe is adequately stocked with change at all times;
- Follow up on the open balance status on a daily basis and liaise with the relevant department managers to ensure that payment for departed functions/groups/guests is received promptly;
- Attend to requests and complaints from guests without delay and in an appropriate manner;
- Liaise directly and on a daily basis with all relevant departments to discuss the day’s events and any special requests from guests;
- Organize and supervise all staff; manage and control performance appraisals of Receptionist.
Adverse working conditions:
- Must be prepared to work weekends & Public holidays,
- Must be prepared to work shifts.
If you believe you have suitable experience and qualifications, please apply online.
Application Process:Closing date: 04 January 2023How to apply: You can apply online at
