Assistant Lodge Manager

SUMMARY:
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POSITION INFO:

Overview 

My Client a Deluxe award winning Safari Lodge in Limpopo is urgently recruiting for an Assistant Lodge Manager.

Remuneration Structure 

• Basic Salary - Negotiable based on qualifications and experience 
• Live in Accommodation - Single status 
• 3 meals daily 
• Uniforms provided 
• Med Aid 
• Pension / Provident Fund 
• Annual Leave 
• Days off - Leave Cycle - 6 weeks on / 2 weeks off 

What The Role Entails 

• The main purpose of the assistant lodge manager is to assist the lodge manager in managing the lodge and, by doing so, creating a profound guest experience, which is in line with the service, vision and creative concepts of the lodge. This position is accountable to the Lodge Manager for this.
• It is the responsibility of the assistant lodge manager to monitor the hospitality service, maintenance, gardening and housekeeping standards within the lodge.
• In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodge needs to be monitored so that it operates in a cost effective manner, remaining within the agreed budget; as well as in a manner which is conducive to positive inter-personal relationships between staff and at a superior level of efficiency.
• The assistant lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis.
• Finally, the assistant lodge manager must provide a written hand over of responsibilities in his/her absence and ensure that a full handover is received on his/her return.

Requirements 

• A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant manager
• Exceptional Food and Beverage knowledge
• Financial management ability
• A hardworking, co-operative manner
• High standards of service excellence and a passion for the industry
• Attention to detail
• Exceptional English and a second language would be preferable
• Good computer literacy
• Excellent management ability and communication skills
• A clear understanding of basic labour law and disciplinary procedures
• A developmental approach to staff
• Assertiveness, patience and good organizational skills
• Understanding of housekeeping and maintenance procedures
• An awareness of developments within the food and lodge industries, as well as international trends in hospitality

Responsibilities 

• Management and training of the lodge staff in line with the Company Standard of Excellence
• Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained
• Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded
• Effective financial management through the administration of orders and effective stock control
• Effective communication and maintenance of lodge relations
• Management of the night porters