Assistant Lodge Management Couple

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB003080/Tori

Date posted:

Tuesday, June 9, 2026

Location:

Stormsvlei, South Africa

SUMMARY:
We are seeking a dynamic and experienced couple to join our luxury private game reserve. This is a hands-on role suited to a couple where one partner fulfils the role of Field Guide, General Maintenance and Management support, and the other oversees Reservations, Administration, and Management Support.

This position requires professionalism, flexibility, and a genuine passion for hospitality, conservation, and exceptional guest experiences.

Position 1: Field Guide & General Maintenance (Partner 1)

Key Responsibilities

Field Guiding & Guest Experience

Conduct guided game drives and nature walks (where qualified)
Interpret wildlife, ecology, and conservation to guests
Ensure guest safety during activities
Create memorable, personalised guest experiences

Reserve & Lodge Maintenance

General maintenance of property infrastructure, vehicles, and equipment
Basic plumbing, electrical, and mechanical tasks
Maintain reserve roads, signage, and outdoor areas
Assist with reserve management where required

Operational Support

Guest and staff transfers and logistics
Support lodge operations during busy periods

Work closely with management to ensure smooth daily operations

Reservations & Guest Communication

Manage reservations, enquiries, and confirmations
Handle booking systems, rates, and availability
Communicate with guests before, during, and after their stay
Liaise with agents and tour operators
Hosting of guests from time to time

Administration & Office Management

General lodge administration and filing
Assist with invoicing, payments, and financial admin
Prepare reports for management
Maintain guest records and operational documentation

Management Support

Assist management with daily operations
Coordinate staff schedules and logistics
Support guest check-ins, check-outs, and special requests
Ensure brand standards and guest expectations are upheld

POSITION INFO:

Requirements

Valid FGASA qualification (minimum Level 1 preferred)
PDP and valid driver’s licence
Practical maintenance skills (hands-on and solutions-driven)
Strong communication and guest-facing skills
Physically fit and able to work flexible hours
Previous lodge or reserve experience essential

Previous reservations and hospitality administration experience
Nightsbridge or similar booking platform experience essential
Strong computer literacy (email, booking systems, Excel/Google Workspace)
Excellent written and verbal communication skills
Highly organised, detail-oriented, and professional
Ability to work independently and handle pressure
Luxury hospitality experience preferred

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