Assistant F&B Manager | The Silo Hotel

The Silo Hotel’s Assistant F&B Manager is responsible in assisting with the running of The Silo Food & Beverage department. They are knowledgeable about The Royal Portfolio properties and standards and need to ensure that they adhere to the company’s purpose which is “To give guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Plan, supervise and control various operations, working closely and supporting the Food & Beverage Manager.
• Constant effective communication with managers and supervisors regarding any guest or staff issues.
• Encourage and motivate staff with a positive attitude.
• Follow the correct cash up and management of bills and house accounts, including cash and credit card transactions.
• Prepare reports for Food & Beverage Manager.
• Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
• Conduct service briefings.
• Ensure all Front of House staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
• Maintaining O.E, breakages and monthly counts.
• Developing the staff roster
• Ensure that checklists and daily duties are consistently followed
• Follow up with guests’ experiences and manage feedback
• Ongoing menu and beverage training.
• Assist the Food & Beverage Manager with HR related matters.
• Submitt any changes to monthly payroll and record staff absenteeism.
• Screening and interviewing potential team members.
• Monitor and authorize staff clock in and clock out procedures.
  
  

REQUIREMENTS & QUALIFICATIONS & EXPECTATIONS

• Minimum 2 years’ experience required bartending in an Upmarket Bar or Luxury Hotel
• Experience in handling Point of Sale (POS) terminals and Stock & Inventory management software
• Have excellent English communication skills (written and verbal). Other languages are advantageous
• Top knowledge of The V&A Waterfront, Cape Town and the surrounding areas
• Display positive interpersonal skills
• Have willingness and a passion to serve
• Ability to stay calm under pressure
• Ability to work long hours, day and night, including weekends and holidays
• Proven job reliability, diligence, dedication and attention to detail
• A passion to learn, teach and drive improvement in fellow employees
• International experience in a similar environment and travelling experience will

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.