SUMMARY:
An Internal Vacancy exists for an Armed Response Manager in the Critical Infrastructure Division – Vodacom based in Head Office -Centurion
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:
POSITION INFO:
Supplier Management:
- Manage and oversee all armed response service providers across regions of operation.
- Monitor service-level agreements (SLAs) to ensure contractual compliance.
- Conduct regular performance reviews and audits of armed response suppliers.
- Address performance issues, incidents, or breaches with service providers promptly.
Operational Oversight:- Coordinate and track armed response deployments during security incidents.
- Review and evaluate response times, escalation procedures, and incident handling.
- Ensure suppliers follow company security policies, SOPs, and safety protocols.
- Maintain records of incidents, response reports, and supplier activities.
Risk & Compliance:- Ensure all service providers comply with PSIRA and other regulatory requirements.
- Conduct risk assessments related to armed response coverage and identify gaps.
- Develop and enforce escalation protocols in line with company policy.
- Ensure proper firearm handling, licensing, and safety compliance by suppliers.
Stakeholder Engagement:- Act as the main point of contact between the company and all armed response suppliers.
- Liaise with internal departments, management, and external stakeholders to coordinate security operations.
- Provide regular reports and updates on armed response effectiveness to senior management.
Continuous Improvement:- Recommend improvements to strengthen armed response strategies.
- Research new suppliers, technologies, or methods to enhance response capabilities.
- Support training initiatives for supplier personnel where required.
Preferred qualifications/attributes/skills: - Previous Armed Response management experience preferred.
- Grade 12 / Equivalent (minimum).
- PSIRA Grade A registration (advantageous).
- Minimum 5 years’ experience in security operations, with at least 3 years in a supervisory/managerial role.
- Strong knowledge of security supplier management and armed response procedures.
- Experience in contract management and supplier performance evaluation.
- Valid driver’s license and ability to travel.
- Excellent written & verbal communication skills
- A working knowledge of MS Office (Word, Excel, Outlook, Google Earth);
- Bilingual (English and any other South African language)
- Good interpersonal and customer relations
- Ability to work independently and under pressure
- Willing to work extensive hours as and when required
- Willing to work after hours and be on standby
- Clean disciplinary, criminal and credit record
- Experience of implementing Quality Management Standards
- The ability to manage and deliver projects, draft and implement policies and influence senior stakeholders
- Experience of working with control room systems
- Analytical and quality focused – able to produce accurate management information
- Excellent presentation and IT skills are required
- Target and KPI focused yet able to deliver whilst maintaining employee engagement
- Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs
- Experience of successfully leading teams to constantly achieve company objectives
- The ability to communicate with all levels, from senior management to operational staff;
- Firearm competency
Employment consideration will be in accordance with the Employment Equity Act requirementsâ¯Should you not hear from us within 14 days after closing date, your application should be considered unsuccessfulâ¯
