Armed Response Manager

SUMMARY:
 
An Internal Vacancy exists for an Armed Response Manager in the Critical Infrastructure Division – Vodacom based in Head Office -Centurion
 
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

POSITION INFO:
Supplier Management:

• Manage and oversee all armed response service providers across regions of operation.
• Monitor service-level agreements (SLAs) to ensure contractual compliance.
• Conduct regular performance reviews and audits of armed response suppliers.
• Address performance issues, incidents, or breaches with service providers promptly.

• Coordinate and track armed response deployments during security incidents.
• Review and evaluate response times, escalation procedures, and incident handling.
• Ensure suppliers follow company security policies, SOPs, and safety protocols.
• Maintain records of incidents, response reports, and supplier activities.

• Ensure all service providers comply with PSIRA and other regulatory requirements.
• Conduct risk assessments related to armed response coverage and identify gaps.
• Develop and enforce escalation protocols in line with company policy.
• Ensure proper firearm handling, licensing, and safety compliance by suppliers.

• Act as the main point of contact between the company and all armed response suppliers.
• Liaise with internal departments, management, and external stakeholders to coordinate security operations.
• Provide regular reports and updates on armed response effectiveness to senior management.

• Recommend improvements to strengthen armed response strategies.
• Research new suppliers, technologies, or methods to enhance response capabilities.
• Support training initiatives for supplier personnel where required.

• Previous Armed Response management experience preferred. 
• Grade 12 / Equivalent (minimum).
• PSIRA Grade A registration (advantageous).
• Minimum 5 years’ experience in security operations, with at least 3 years in a supervisory/managerial role.
• Strong knowledge of security supplier management and armed response procedures.
• Experience in contract management and supplier performance evaluation.
• Valid driver’s license and ability to travel.
• Excellent written & verbal communication skills 
• A working knowledge of MS Office (Word, Excel, Outlook, Google Earth); 
• Bilingual (English and any other South African language) 
• Good interpersonal and customer relations 
• Ability to work independently and under pressure 
• Willing to work extensive hours as and when required 
• Willing to work after hours and be on standby 
• Clean disciplinary, criminal and credit record 
• Experience of implementing Quality Management Standards 
• The ability to manage and deliver projects, draft and implement policies and influence senior stakeholders 
• Experience of working with control room systems 
• Analytical and quality focused – able to produce accurate management information 
• Excellent presentation and IT skills are required 
• Target and KPI focused yet able to deliver whilst maintaining employee engagement 
• Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs 
• Experience of successfully leading teams to constantly achieve company objectives 
• The ability to communicate with all levels, from senior management to operational staff; 
• Firearm competency