SUMMARY:
The Grade A Armed Reaction Officer will report to the Key Accounts Manager.
POSITION INFO:
Purpose of the Job:
The Grade A Armed Reaction Officer will report to the Key Accounts Manager. The primary responsibility of the Grade A Armed Reaction Officer is to provide Armed Reaction Services to the site.
KEY RESPONSIBILITIES:
• Enforce the Company’s Disciplinary ‘Code of Conduct’
• Ensure an efficient and effective operation of the Site
• Handle and resolve staff and client complaints
• Carry out duties and tasks as per Site Job Description
• Attend to incidents on site and give feedback to the Control Room, Compliance Officer and Key Accounts Manager
• Compilation of Incident Reports on CHASE
• Take a proactive approach to Armed Reaction-related matters
• Communicate with Staff, Public, Client and Management with regards to Security needs
MINIMUM REQUIREMENTS:
• PSIRA Grade A Registered
• Armed Response Trained
• Driver’s license
• Firearm Competency (Handgun and Shotgun)
• 3 - 5 years of continual Driving experience
• 3 - 5 years of experience in Armed Response within the Security Industry [Including Access Control]
• Knowledge of the Security Industry Regulations including Operational and Client Requirements
COMPETENCIES:
• Excellent Supervisory Skills
• Excellent People Management Skills
• Proven Negotiation and influencing Skills
• Excellent verbal and written communication Skills
• Strong commitment to service and quality standards as well as Client Satisfaction
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