Area Manager - Fast Foods - Malawi

SUMMARY:
Area Manager - Fast Foods - Malawi

POSITION INFO:

• Area Manager - Malawi-
• Setting, engaging and executing area vision.
• Oversee multiple restaurant management operations.
• Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
• Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
• Coaching Restaurant Managers to ensure that stores gains market share and achieve customer, people, and profit objectives.
• Implemented performance management tool to measure and record employee performance.
• Drive customer satisfaction, facilities management, HR management, financial management, Informational management and risk management.
• Regularly review product quality and research new suppliers.
• Increased control of operational costs and identified measures to reduce waste and implemented cost saving measures.
• Compile and monitor budgets for area of responsibility.
• Established detailed reports on weekly and monthly basis.
• Providing support and guidance to all Team members
• Recruitment and development of management teams.
• Ensuring highest levels of customer service and supporting employees to enable accountability.
• Ensuring that teams are achieving and exceeding financial and sales targets.
• Ensure hygiene, health and safety standards are maintained to Company''s standard.
• Review key business indicators to identify problems, concerns, and opportunities.
• Promote brand and recommend ways to reach a broad audience.
• Handle escalated customer complaints.
• Visit restaurants regularly and conduct audits.
• Ensure compliance to policies and procedures.
• Enforce progressive discipline for misconduct cases and act as Chairperson during disciplinary hearings.

 

 

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