Area Manager

SUMMARY:
Looking for highly driven leaders

POSITION INFO:

Leadership

• Promote the company cultureby
  • creating a positive, productive environment that conforms to the company values
  • acting as a role model for these values
  • motivating and inspiring others to succeed
  • Work with the Sales Manager to reinforce special schemes  
  • Liaise with Business Development to maximise new business opportunities
  • Assist in the implementation of change programmes across the area as per business needs.

Management

• Manage area’s Gross Profit, Pay Rates, Margin
• Manage daily performances and KPI’s where applicable
• Manage area team performanceby feeding back to staff information gathered from:
  • Listening to calls
  • Ensuring all partner sites are administered within appropriate times.
  • Provide input to Sales Manager on performance reviews and talent management.
  • Enforce that weekly actions and consultants delivery schedules are met
  • Provide regular coaching and feedback to the staff re. Process and performance.
  • Follow through with targets set and deliverables
  • Conduct area strategy meetings to keep the team aligned, and following through on actions to ensure that targets are being met
  • Work with HR to assist with the onboarding of sales consultants
  • Maintain established client/customer relationships
  • Continuous management of area focusing on recruitment, retention and reactivations.
  • Implement high quality customer serviceacross the area by:
    • reinforcing agreed customer service levels
    • Managing poor performance where required.
    • Manage area operationsby:
      • ensuring area is compliant to process and policy
      • Managing expiry reports in advance preventing unwanted lapses
      • Come forward with innovative ideas which will improve process or methods.
      • Liaise with Credit Control/RM to manage/chase bad debt
      • Liaise with SM to produce management reports and understand and interpret data
      • Liaise with Out of Hours team.

NB! This job is now closed. You can apply for other jobs by uploading your CV.