SUMMARY:
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POSITION INFO:
Overview:
A fast-moving Retail / Food business, seeks to employ an Area Coach (Operations). The role is responsible for the operations of multiple restaurants within the area, with the primary responsibility to reach customer, profit and sales targets, as well as operational excellence. The role reports to the Operations Manager and has approx. 6 managers reporting into it.Â
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Minimum requirements:
- Completed Bachelors Degree, with Business / Accounting / Commerce majors
- 5+ years experience in Operations, in similar industry
- Previous experience within Quick Service Restaurant industry is highly advantageous
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Competencies:
- Strong numerical and statistical skills
- The capacity to arrange the availability and allocation of resources, the utilisation of control systems as well as the delegation and coordination of tasks and duties of individuals and groups.
- Ability to plan, prioritise and systemise the action in line with required resources.Â
- Capacity to develop employees by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks; to appreciate people’s development needs
- The capacity to delegate specific tasks, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
- The capacity to organise/ plan/manage time and to adequately allocate to and divide time between various aspects of work in order to optimize performance
- Capacity to focus on and achieve standards of service which comply with the highest expectations of clients
- The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast
-Â The ability to formulate, prioritise and execute pre-determined objectives
- Capacity to focus and achieve standards of service, which comply with the highest expectations of clients
- Be able to adhere to and work within confidentiality agreements.
- The ability to complete tasks efficiently and without supervision.
- The ability to be proactive in completing tasks and without supervision.
- The ability to deal with conflict effectively and to not delay disciplinary issues where applicable
- Have an eye for detail in all aspects of the job.
- The ability to politely and efficiently work with all stakeholders, colleagues, vendors, etc...
- The ability to manage stress in a time & goal orientated department.
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