SUMMARY:
This role exists to support the sales team by qualifying inbound enquiries and reactivating past leads to book appointments with Travel Specialists.
POSITION INFO:
Appointment Setter / Call Handler
Join a leading LGBTQ+ luxury travel brand supporting US-based clients from South Africa
Remote (South Africa) | R15,000 R18,000 per month | Part-Time (Hourly) | US Hours: 12am 4am SA Time
About Our Client
Our client is a high-end LGBTQ+ travel company creating tailored luxury travel experiences across the globe. With a strong presence in the US and UK markets, they are known for their inclusive ethos, top-tier service, and expertise in the luxury travel sector. This is a chance to be part of a dynamic, mission-led brand with a growing international footprint.
The Role: Appointment Setter / Call Handler
This role exists to support the sales team by qualifying inbound enquiries and reactivating past leads to book appointments with Travel Specialists. You''ll work remotely, primarily during US hours, engaging prospective clients via phone and email. Success in this role means ensuring every potential traveller is warmly welcomed, well-informed, and excited to connect with the next stage of their travel planning journey.
Key Responsibilities
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Minimum 1 year of experience in appointment setting, lead qualification, or outbound sales required
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Respond to new US-based enquiries during shift hours with speed and professionalism
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Conduct high-volume outbound calls to warm and dormant leads from the CRM
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Schedule qualified appointments and ensure calendars are accurately maintained
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Send personalised follow-up emails and prospecting messages using provided frameworks
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Keep client records fully updated and well-organised within the CRM system
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Collaborate closely with Travel Specialists to ensure smooth lead handovers
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Identify and prioritise high-value opportunities within the database
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Represent the brand with friendly, inclusive, and luxury-aligned communication
About You
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At least 1 year of experience in telesales, appointment setting, or a call centre role
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Fluent, confident English speaker with excellent written communication
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Resilient, self-motivated, and comfortable making high volumes of outbound calls
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Organised with proven CRM system experience and good admin discipline
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Able to reliably work late-night shifts (12am4am SA time) and occasional weekends
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Must have high-speed internet, power backup, and a quiet, professional home office
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Aligns with the brands inclusive, LGBTQ+ friendly values and luxury service standards
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Comfortable working independently, accountable to clear targets and metrics
