Applications Services Desk Support Consultant – Aftersales

SUMMARY:
Our client is seeking a dynamic, people-focused problem solver with a passion for tech and customer service. If you thrive in fast-paced environments and love being the go-to person for solutions, then we want to hear from you!

POSITION INFO:
Our client is a leading player in the automotive solutions space. As an Applications Service Desk Support Consultant, you’ll be the heartbeat of our clients' support team, helping internal and external customers navigate the IMS/DMS systems. You’ll provide hands-on support, troubleshoot issues, and ensure smooth operations. This role is perfect for someone who enjoys variety, thrives under pressure, and loves making a difference through service.

Key Responsibilities:

• Early morning system checks and daily application support
• Resolving support tickets and escalating where needed
• Providing top-tier customer service via phone and remote support

• IT-related Degree/Diploma
• 3+ years’ experience with DMS applications (Autoline, Automate, Drive, Evolve, etc.)
• Experience in the motor industry is a big plus
• Strong analytical and problem-solving skills
• Advanced Excel skills
• Experience in a support desk environment
• Excellent communication, multitasking, and time management skills
• A positive attitude and the ability to thrive under pressure