Application Support Technician

Location: CapeTown, South Africa
Salary: 40000
Recruiter: Glorec
Job Ref: Application Support ..
Summary: Application Support Technician

 

 

Job Description

Join a leading company as an Application Support Technician, responsibilities include Support Clients in solving issues

Server Support and Troubleshooting, software testing, Collect Server and Application Statistics for weekly reports,

Calibration /configuration of software installed on site. Scripting ability is also important.

Monitoring of servers and sensors deployed in the field on an ongoing basis

Ensure all servers and applications assigned are running without error.

Ensure Clients is happy with resolution of the issue and keep the client in the loop when addressing the issue assigned.

Liaising with internal & client IT department regarding infrastructure architecture planning and maintenance

 

Skills & Experience:

 

2-4 years’ experience in either deskside, server or application support.

Fluent in English (reading, speaking, and writing)

Willing and able to talk to clients on a regular basis, understanding their needs and troubleshooting technical issues

Willingness to take initiative and take ownership of responsibilities

Willing to work in a team-based environment

Accept responsibility to finish an assigned task with great care and quality

Complex problem-solving skills: Ask customers targeted questions to quickly understand the root of the problem and fix the problem

Proven ability to diagnose & address application issues

Windows and Linux experience. Must be able to perform higher level configuration on Windows OS

Working knowledge of SQL Databases and SQL Queries

Ability to learn and master employer-specific software for support purposes

Scripting knowledge: Python, Bash, PowerShell

Understanding of networking and switching

Be comfortable reading/editing XML and json configuration files

Understanding OPC communication and setup thereof would be of an advantage

 

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