Join a leading company as an Application Support Technician, responsibilities include Support Clients in solving issues
Server Support and Troubleshooting, software testing, Collect Server and Application Statistics for weekly reports,
Calibration /configuration of software installed on site. Scripting ability is also important.
Monitoring of servers and sensors deployed in the field on an ongoing basis
Ensure all servers and applications assigned are running without error.
Ensure Clients is happy with resolution of the issue and keep the client in the loop when addressing the issue assigned.
Liaising with internal & client IT department regarding infrastructure architecture planning and maintenance
Skills & Experience:
2-4 years’ experience in either deskside, server or application support.
Fluent in English (reading, speaking, and writing)
Willing and able to talk to clients on a regular basis, understanding their needs and troubleshooting technical issues
Willingness to take initiative and take ownership of responsibilities
Willing to work in a team-based environment
Accept responsibility to finish an assigned task with great care and quality
Complex problem-solving skills: Ask customers targeted questions to quickly understand the root of the problem and fix the problem
Proven ability to diagnose & address application issues
Windows and Linux experience. Must be able to perform higher level configuration on Windows OS
Working knowledge of SQL Databases and SQL Queries
Ability to learn and master employer-specific software for support purposes
Scripting knowledge: Python, Bash, PowerShell
Understanding of networking and switching
Be comfortable reading/editing XML and json configuration files
Understanding OPC communication and setup thereof would be of an advantage