Application Support Supervisor

Recruiter:

Network Recruitment

Job Ref:

BIT000067/GB

Date posted:

Tuesday, June 21, 2022

Location:

Johannesburg, South Africa

Salary:

45 000 Monthly

SUMMARY:
The IT Infrastructure Department of a well known automotive/ technology company, is looking for a highly technical Application Support Supervisor. Based in Randburg, they have a hybrid working environment. The Supervisor needs to facilitate leadership within the Application Support Team.

JOB DESCRIPTION:

Qualifications:

Diploma in IT or equivalent IT certification.
Training and a certification in Microsoft SQL is a must.
Certifications in A+, N+, and ITIL 4 Foundation would be ideal.
Training on relevant internal processes and procedures.

Requirements:

4-5 in-depth experience of company specific products (RF, Skytrax, TOmTOm and Skygistics) would be preffered.
Expeirence in an Application Support postion, at least 5 years.
CRM knowledge and in depth understanding of system process flows.
Willow Financial System knowledge would be an advantage.
Knowledge of Web Services would be an advantage.
Technical, Desktop and Network Support is ideal.
Demonstrating cross functional expertise, highly adaptive and flexible with the ability to thrive in a highly complex and ever-changing environment.
Own transport and valid driver’s license required.
Adapt and work extended hours.
Travel far distances.
Adapt and flexible to a changing environment.

Job & Company Description:

Provide application configuration and maintenance on business facing systems.
Deliver ongoing support to existing business users.
Investigate and resolve application errors, data discrepancies and queries.
Confirm that all work orders are carried out in accordance with required standards, methods and SOP’s
Introduce new Standard Operating Procedures and SLA’s for the team and improve the existing ones.
Identify application error trends.
Quality Assurance to uphold data integrity.
Investigate troubles and other requests and, determine the appropriate action to be taken.
Monitor progress of work order, ensuring that users and other interested parties are kept informed and updated.
Constantly keep professional communication with all Developers.
Develop temporary work around or application improvements.
Assist in displaying solutions on issues that come up.
Draw up monthly report for management reporting.
Log TFS bugs, when necessary, in order to resolve system troubles.
Supervise work orders to ensure that the overdue rate is within acceptable levels.
Drive continuous improvement in regards to work orders in order to bring down the average response time of work orders.
Attend relevant OPS meetings to provide feedback to all interested parties.
Identify ongoing trends in work orders and implement strategies to reduce trending work order issues.
Guarantee staff time management and manage leave requests.
Ensure compliance with Departmental Standards.
Obey to Quality of work orders / Application Support.
Ensure that new product and software releases meet documentation/ signoff requirements as well as stakeholder expectations.

Apply now!
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