Application Support Supervisor

 

Recruiter:

Network Recruitment

Job Ref:

BIT000067/GB

Date posted:

Tuesday, June 21, 2022

Location:

Johannesburg, South Africa

Salary:

45 000 Monthly


SUMMARY:
The IT Infrastructure Department of a well known automotive/ technology company, is looking for a highly technical Application Support Supervisor. Based in Randburg, they have a hybrid working environment. The Supervisor needs to facilitate leadership within the Application Support Team.

JOB DESCRIPTION:

Qualifications:
  • Diploma in IT or equivalent IT certification.
  • Training and a certification in Microsoft SQL is a must.
  • Certifications in A+, N+, and ITIL 4 Foundation would be ideal.
  • Training on relevant internal processes and procedures.
Requirements:
  • 4-5 in-depth experience of company specific products (RF, Skytrax, TOmTOm and Skygistics) would be preffered.
  • Expeirence in an Application Support postion, at least 5 years.
  • CRM knowledge and in depth understanding of system process flows.
  • Willow Financial System knowledge would be an advantage.
  • Knowledge of Web Services would be an advantage.
  • Technical, Desktop and Network Support is ideal.
  • Demonstrating cross functional expertise, highly adaptive and flexible with the ability to thrive in a highly complex and ever-changing environment.
  • Own transport and valid driver’s license required.
  • Adapt and work extended hours.
  • Travel far distances.
  • Adapt and flexible to a changing environment.
 
Job & Company Description:
  • Provide application configuration and maintenance on business facing systems.
  • Deliver ongoing support to existing business users.
  • Investigate and resolve application errors, data discrepancies and queries.
  • Confirm that all work orders are carried out in accordance with required standards, methods and SOP’s
  • Introduce new Standard Operating Procedures and SLA’s for the team and improve the existing ones.
  • Identify application error trends.
  • Quality Assurance to uphold data integrity.
  • Investigate troubles and other requests and, determine the appropriate action to be taken.
  • Monitor progress of work order, ensuring that users and other interested parties are kept informed and updated.
  • Constantly keep professional communication with all Developers.
  • Develop temporary work around or application improvements.
  • Assist in displaying solutions on issues that come up.
  • Draw up monthly report for management reporting.
  • Log TFS bugs, when necessary, in order to resolve system troubles.
  • Supervise work orders to ensure that the overdue rate is within acceptable levels.
  • Drive continuous improvement in regards to work orders in order to bring down the average response time of work orders.
  • Attend relevant OPS meetings to provide feedback to all interested parties.
  • Identify ongoing trends in work orders and implement strategies to reduce trending work order issues.
  • Guarantee staff time management and manage leave requests.
  • Ensure compliance with Departmental Standards.
  • Obey to Quality of work orders / Application Support.
  • Ensure that new product and software releases meet documentation/ signoff requirements as well as stakeholder expectations.
 

Apply now!
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